Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks. Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office System, QuickBooks and QuickBooks Pro, Microsoft Windows operating system, and type 80 wpm with complete accuracy, shorthand.
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Worked with Code Enforcement Officers looking up Municodes, sending letters, inspecting properties, look up ownership through Orange County Appraisers. Conducted and took minutes at Code Enforcement Hearings. Worked closely with Community Development for demolishing residences and/or business that were condemned.
Worked with Police Department for Red Light infractions. Kept track of dates payments from tickets were due, sent notices via Certified Mail. Attended court hearings and notarized and accepted payments.
Worked in Public Services Department which housed nineteen (19) Divisions including Water, Sewer, Sanitation, Water Plant, Wastewater Plant, Fleet, Streets & Grounds, Lift Stations, Facility Maintenance.
Answered mutli-line phones for both residents and commercial businesses within the City limits to assist in their needs and/or concerns. Entered Work Orders through iWorq program, checked water work orders and payments through Edmunds program, checked daily on GovQA for work orders though the City website.
Scanned all documents into Contentverse.
Entered all information and tests for backflow systems within the City limits into Tokay program. Mailed yearly notices to residents and commercial accounts. Approximately 22,000 each year.
Updated Street listings for trash pick up days.
Entered Incident Reports and conducted Safety Committee Meetings quarterly.
Updated and emailed a weekly Standby Listing for after hours work for all divisions.
Handled Petty Cash.
Entered locates for departments through Sunshine 811
Used Sensus to assist homeowners with water consumption.
Ordered all office supplies through Office Depot Contract website.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
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