SEARCH

Retail Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RETAIL
Professional Summary

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Looking for non management hardware employment.

Veteran hardware specialist with top-level skills in hardware and paint. Likeable personality and customer-focused background coupled with expertise in management. Ready to tackle new challenges and build success with exciting organization.

Skills
  • Retail management
  • Retail merchandising
  • Retail knowledge
  • Retail management experience
  • Retail merchandising experience
  • Retail business management
  • Retail Operations Management
  • Retail Staff Management
  • Retail inventory management
  • Retail transactions processing
  • Relationship building and management
  • Accurate money handling
Work History
Retail, 10/2019 to Current
Omaha Steaks – Needham, MA
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Provided pricing information to customers regarding specific products
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Referred customers to various services by evaluating needs and providing recommendations
  • Assisted customers with prompt and polite support in-person and via telephone
  • Functioned as backup in areas of sales, support, and services
  • Maintained records related to sales, returns and inventory availability
  • Processed cash, check and credit card payments
  • Trained new employees on customer service, money handling and organizing strategies
  • Accepted and processed product returns
  • Fielded customer questions to provide information about products, availability and pricing
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Acquired 50 new customers, generating 85% of team revenue
  • Identified new targets, developed new business opportunities and presented product lines to customers
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets
  • Processed credit and debit card payments to complete purchasing experience
  • Merchandised attractive shelf displays with current offerings to drive store sales
  • Completed orders through pos system and organized product deliveries to meet customer timetables
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Completed efficient store resets to prepare store for special promotions and seasonal updates
  • Opened new merchandise and stocked sales floor racks and shelves
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Retail/Sales Associate, 02/2019 to 10/2019
Do It Best Hardware /Wills – Medfield, MA
  • Answered questions about store policies and concerns to support positive customer experiences
  • Listened to customer needs and desires to identify and recommend optimal products
  • Stocked merchandise each week clearly labeling items, arranging according to size or color and preparing attractive displays
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Checked prices for customers and processed items sold by scanning barcodes
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Issued receipts and processed refunds, credits, or exchanges
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Assisted customers by answering questions and fulfilling requests
  • Discussed Paint with customers, outlined restrictions and educated on policies
  • Assisted customers with locating and choosing merchandise in any store department
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Developed, marketed and sold full range of paint products, including paint and accessories
Paint Associate, 04/2019 to 06/2019
Koopman Lumber & Hardware Co – Sharon, MA
  • Efficiently performed retail merchandising including stocking, cleaning, down stocking and pricing
  • Suggested add-ons and additional item upselling to improve customer projects while increasing company profits
  • Identified and accurately explained benjamin moore paint product information and product application
  • Offered color matching expertise and paint product selection advice to assist customers with paint choice
  • Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers
  • Located merchandise in store for consumers and demonstrated usage of tools and prep items
  • Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information
  • Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books
  • Stocked aisles with merchandise and cleaned paint counter for orderly appearance
  • Informed customers of in-store promotions and events for paint department
  • Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting
  • Performed tinting, mixing and color matching of paint
  • Managed and organized color merchandising materials, catalogs and manufacturer information
Manager, 08/2015 to 12/2018
True Value – Norwood, MA
  • Increased sales by a high percentage by establishing goals, overseeing performance and marketing
  • Facilitated change management activities for department and staff of 10 individuals
  • Maximized performance by monitoring daily activities and mentoring team of 10 associates
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Communicated best practices among on-site and external personnel to align efforts and goals
  • Trained new employees in specific job requirements
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Reconciled daily sales transactions to balance and log day-to-day revenue with epicor
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Provided management with feedback regarding employee performance and training needs
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Conducted monthly inventories of raw materials and components on work floor
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Recorded inventory sales into organization's weekly income report
  • Recruited and developed 8 employees for hardware /paint department
  • Trained and guided team members to maintain high productivity and performance metrics
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Hired, trained and mentored staff to maximize effectiveness
  • Demonstrated new products, procedures and techniques to employees
Education
Associate of Science: Computer Science/marketing Management, 05/1988
Northeastern University - Boston, MA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Omaha Steaks
  • Do It Best Hardware /Wills
  • Koopman Lumber & Hardware Co
  • True Value

School Attended

  • Northeastern University

Job Titles Held:

  • Retail
  • Retail/Sales Associate
  • Paint Associate
  • Manager

Degrees

  • Associate of Science : Computer Science/marketing Management , 05/1988

Similar Resumes

View All
Retail-resume-sample

Retail

Valley View Hospital

Glenwood Springs, Colorado