Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Looking for non management hardware employment.
Veteran hardware specialist with top-level skills in hardware and paint. Likeable personality and customer-focused background coupled with expertise in management. Ready to tackle new challenges and build success with exciting organization.
Skills
Retail management
Retail merchandising
Retail knowledge
Retail management experience
Retail merchandising experience
Retail business management
Retail Operations Management
Retail Staff Management
Retail inventory management
Retail transactions processing
Relationship building and management
Accurate money handling
Education
Northeastern UniversityBoston, MAExpected in 05/1988Associate of Science:Computer Science/marketing ManagementGPA:Status
Work History
Jo-Ann FabricsRetail
North Billerica, MA, 10/2019Current
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Provided pricing information to customers regarding specific products
Used consultative sales approach to understand customer needs and recommend relevant offerings
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Referred customers to various services by evaluating needs and providing recommendations
Assisted customers with prompt and polite support in-person and via telephone
Functioned as backup in areas of sales, support, and services
Maintained records related to sales, returns and inventory availability
Processed cash, check and credit card payments
Trained new employees on customer service, money handling and organizing strategies
Accepted and processed product returns
Fielded customer questions to provide information about products, availability and pricing
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Acquired 50 new customers, generating 85% of team revenue
Identified new targets, developed new business opportunities and presented product lines to customers
Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets
Processed credit and debit card payments to complete purchasing experience
Merchandised attractive shelf displays with current offerings to drive store sales
Completed orders through pos system and organized product deliveries to meet customer timetables
Drove store revenue by offering customers accessories and related purchases to complete selections
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Completed efficient store resets to prepare store for special promotions and seasonal updates
Opened new merchandise and stocked sales floor racks and shelves
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Ace HardwareRetail/Sales Associate
Wahiawa, HI, 02/201910/2019
Answered questions about store policies and concerns to support positive customer experiences
Listened to customer needs and desires to identify and recommend optimal products
Stocked merchandise each week clearly labeling items, arranging according to size or color and preparing attractive displays
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
Checked prices for customers and processed items sold by scanning barcodes
Maintained up-to-date knowledge of store sales, payment policies and security standards
Issued receipts and processed refunds, credits, or exchanges
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Assisted customers by answering questions and fulfilling requests
Discussed Paint with customers, outlined restrictions and educated on policies
Assisted customers with locating and choosing merchandise in any store department
Maintained organized checkout area and swept floors and emptied trash cans
Developed, marketed and sold full range of paint products, including paint and accessories
Fifth Group Restaurants LlcPaint Associate
Smyrna, GA, 04/201906/2019
Efficiently performed retail merchandising including stocking, cleaning, down stocking and pricing
Suggested add-ons and additional item upselling to improve customer projects while increasing company profits
Identified and accurately explained benjamin moore paint product information and product application
Offered color matching expertise and paint product selection advice to assist customers with paint choice
Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers
Located merchandise in store for consumers and demonstrated usage of tools and prep items
Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information
Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books
Stocked aisles with merchandise and cleaned paint counter for orderly appearance
Informed customers of in-store promotions and events for paint department
Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting
Performed tinting, mixing and color matching of paint
Managed and organized color merchandising materials, catalogs and manufacturer information
True ValueManager
City, STATE, 08/201512/2018
Increased sales by a high percentage by establishing goals, overseeing performance and marketing
Facilitated change management activities for department and staff of 10 individuals
Maximized performance by monitoring daily activities and mentoring team of 10 associates
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Communicated best practices among on-site and external personnel to align efforts and goals
Trained new employees in specific job requirements
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Reconciled daily sales transactions to balance and log day-to-day revenue with epicor
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Provided management with feedback regarding employee performance and training needs
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Conducted monthly inventories of raw materials and components on work floor
Reduced workflow inconsistencies by recruiting and hiring capable staff members
Recorded inventory sales into organization's weekly income report
Recruited and developed 8 employees for hardware /paint department
Trained and guided team members to maintain high productivity and performance metrics
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Set and managed schedules to give proper coverage to required areas and meet customer service demands
Hired, trained and mentored staff to maximize effectiveness
Demonstrated new products, procedures and techniques to employees
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