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representante de atencion al cliente resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible with 25 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Personable, friendly and solution-oriented with over 25 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Outgowith years of experience in customer service. Skilled at closing sales, answering questions quickly and handling sucees professionally. Trained in use with extensive knowledge of. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience try. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated Sales Associate offering of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Engaging committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering years of experience in answering routine product questions and meeting assigned sales goals. Results-oriented Sales Associate specializing in [Product or Service] sales and support. Proven year track record of success in exceeding customer service and sales goals. Pursuing leadership position with growing company. High-energy [Job Title] offering [Number] years of related experience and strong motivation to positively impact operations with good communication, organizational and multitasking abilities. Smoothly coordinates customer and team needs with minimal oversight and sound judgment. Seasoned [Job Title] with advanced understanding of Kanban and Lean manufacturing principles. Experienced in inspecting machinery and lines to spot and resolve issues quickly. Good organizational and problem-solving abilities developed over [Number]-year career. Dependable student with experience in [Type] environments. Pursuing degree in [Area of study] with extensive understanding of [Area of expertise]. Industrious and motivated to work independently and as team player. Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over [Number] years of strong experience in the [Industry Name] industry.

Skills
  • Call center operations
  • Analytical abilities
  • Interpersonal skills
  • Customer communications
  • Resolving issues
  • Communicating with clients
  • Professional telephone voice
  • Report preparation
Education and Training
LUZ Universidad Del Zulia Zulia. Venezuela, Expected in 01/1996 ā€“ ā€“ MBA : Mercadeo - GPA :
Experience
Service Corporation International - Representante De Atencion al Cliente
Hudson, FL, 10/2021 - 12/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Amazon.Inc - Asociado
City, STATE, 09/2018 - 12/2021
  • Kept deliveries on track and provided timely status updates.
  • Organized and maintained order documentation.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled delegated tasks.
RAE Global Grup LLC - Gerente De Administracion Y Finanzas
City, STATE, 12/2017 - 10/2018
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Handled delegated tasks.

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Resume Overview

School Attended

  • LUZ Universidad Del Zulia

Job Titles Held:

  • Representante De Atencion al Cliente
  • Asociado
  • Gerente De Administracion Y Finanzas

Degrees

  • MBA

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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