Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

My name is Jessica and I am committed to learning any new skills on my own that are required to succeed in any role or position for a company.

  • Cleaning Experience
  • Host/Hostess
  • Flexibility
  • Team Work
  • Reliability
  • Cashiering
  • Restaurant Experience
  • Problem-solving
  • Food Service
  • Serving Experience
  • Customer service (2 years)
  • Transactions and Cash Handling
  • Age Verification
  • Dining Room Cleaning and Upkeep
  • Team Player
  • Cool Under Pressure
  • Food and Beverage Service
  • Warm and Friendly
  • Bussing Tables
  • Stocking and Replenishing
  • Accuracy and Efficiency
  • Station Preparation
  • Guest Satisfaction
  • Taking Reservations
  • Phone Inquiries
  • Billing and Payment Processing
  • Preparing Guest Salads
Work History
03/2022 to 06/2022 Provider Promises Addiction Treatment Center | Ormond Beach, FL,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

•Prepared healthy food and beverages

  • Monitored entrances and exits to maintain safety and organized environments.
  • Clean home area
01/2020 to 05/2020 Waitress Hyatt Hotels Corp. | Virginia Beach, VA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Made wings in a timely manner.
  • Wash dishes and put them in their designated areas.
11/2021 to 03/2022 Cashier/Sales Associate Gpm Investments | Dallas, TX,

• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Processed credit card and debit payments via dollar general systems, providing accurate charges and credits.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Reviewed and resolved differences between accounting information and cash drawer.
06/2021 to 07/2021 Hotel Front Desk Clerk Bmi Hospitality Management | Bremerton, WA,
  • Sometimes I would do house cleaning work but mainly front desk.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Prepared weekly employee work schedules for team members.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Expected in High school diploma | Sinton High School, Sinton, TX GPA:

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School Attended

  • Sinton High School

Job Titles Held:

  • Provider
  • Waitress
  • Cashier/Sales Associate
  • Hotel Front Desk Clerk


  • High school diploma

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