Provider resume example

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Made wings in a timely manner.
• Wash dishes and put them in their designated areas.

• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

• Connected with customers to support positive transaction experiences and address service concerns.
• Operated POS terminals and cash drawer balancing.
• Processed credit card and debit payments via dollar general systems, providing accurate charges and credits.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
• Delivered consistently accurate orders, special requests and menu alterations.
• Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Helped customers complete purchases, locate items and join reward programs.
• Assisted customers by answering questions and fulfilling requests.
• Answered questions about store policies and addressed customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Increased sales by offering advice on purchases and promoting additional products.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Kept shelves stocked with popular items by tracking trends and requesting new orders.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Maintained presentable customer areas with diligent cleaning and proactive recovery management.
• Trained as cashier and provided back-up coverage to provide customers with optimal support.
• Reviewed and resolved differences between accounting information and cash drawer.

• Sometimes I would do house cleaning work but mainly front desk.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Resolved service-related problems and documented actions in system.
• Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Informed guests of hotel security features and offered details regarding fire and emergency procedures.
• Prepared weekly employee work schedules for team members.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Explained details regarding property to acclimate patrons to resort environment.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.