Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Property management professional seeking to apply diverse background in customer relations, sales and collections to field of real estate management. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Team leadership and supervision
Fair housing mandates
New construction
Knowledge of leasing and market conditions
Multi-family property management
Microsoft Office
Sales and marketing
MS Office
Administrative support
Team building
Communications
Customer service
Relationship development
Supervision
Organization
Education and Training
Indiana University SoutheastNew Albany, INExpected in 05/2007Associate of Arts:General StudiesGPA:Status
Experience
Monarch InvestmentsProp
City, STATE, 04/201908/2020
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
Completed documents for outside agencies such as landlord references.
Reviewed completed applications and assessed household information against file history and program regulations.
Monitored common areas for cleanliness and safety.
Fostered good working relationships with owners, residents and board members.
Reviewed all leases to guarantee proper level of service for tenants.
Compiled and conveyed all operational and financial data to regional manager.
Oversaw daily operations, maintenance and administration of various properties.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Winter Wood PropertyPr
City, STATE, 02/201704/2020
Reviewed all leases to guarantee proper level of service for tenants.
Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Created and updated marketing materials for department programs and properties.
Fostered good working relationships with owners, residents and board members.
Conducted annual re-examination appointments and housekeeping inspections.
Collected and maintained careful records of rental payments.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
Maintained tenant relations with regular tenant visits and phone calls.
Regularly updated asset management staff regarding leasing and property status.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Monitored and documented all income, including delinquencies.
Contacted and followed up with tenants on renewal notices.
Monarch InvestmentsProp
City, STATE,
Reviewed all leases to guarantee proper level of service for tenants.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Fostered good working relationships with owners, residents and board members.
Created and updated marketing materials for department programs and properties.
Conducted annual re-examination appointments and housekeeping inspections.
Directed collection of more than $200000 in monthly income with consistently high payment rates.
Established and implemented leasing goals while managing effective lease expiration program.
Collected and maintained careful records of rental payments.
Compiled and conveyed all operational and financial data to regional manager.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Handled resident complaints and expedited all maintenance requests.
Monitored common areas for cleanliness and safety.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Fully abstracted all leases and entered all pertinent information into Yardi management system.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
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