Articulate Systems Analyst finding effective solutions to technical issues. Well-versed in assisting users with diverse computer systems, mobile devices and peripheral equipment problems. Familiar with security standards. Effectively operate alone to troubleshoot and fix concerns.
•Utilized EPIC to assist the doctors and RN's with errors and functions needed to schedule surgery's, access Insurance ,payments, excuse notes,previous medical history and medications.
•Researched and provided information regarding the patient's diagnosis including Scoliosis/Spine,and Limb Lengthening by referencing the doctors notes on file using EPIC.
• Escalated all functionality issues and errors regarding the Shadow Garden room that's used to detect the patient's movement for prosthetic purposes.
• Resolved restrictions and all other error(s) presented when using the Imprivata fingerprint scanner.
• Documented all troubleshooting, installations, repairs and movement of all desktop related equipment in the Scottish Rite environment.
• Escalated all on-boarding and terminations to HR
• Troubleshot Citrix Environment, and utilized Citrix Director to terminate frozen/non-responsive sessions.
• Provided assistance with utilizing functions needed to view the patients X-rays in Synapps Imaging system.
•Provided Level II help desk support for Chili's and Maggiano's Aloha system.
• Supported Aloha POS software/ hardware, network , KDS and Back Office equipment.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
• Implemented new promotions, price changes using Aloha Configuration Center.
•Researched discrepancies in the Aloha daily, weekly and monthly sales report and escalated to the appropriate team to repair the corrupt data.
•Dispatched NCR technicians for replacements , hardware configurations and repairs.
• Tracked the applicants progress in Taleo and notified the hiring manager.
• Disqualified all ineligible applicants in Taleo Applicant Tracking System due to requirements.
•Scheduled interviews with the hiring manager using the applicant tracking system.
• Created corporate accounts for full-time associates and granted users with the ability to submit performance appraisals.
•Performed password resets for Brinker International accounts.
•Provided Help Desk support for restaurants, corporate employees and field employees via phone & email.
• Determined the point of failure by utilizing the NCR knowledge base, debouts and vendor partners.
• Provided “Aloha Go-live” support for new sites.
• Worked closely with infrastructure to report network outages and reduce the lost of sales and minimize service disruption.
• Issued refunds and manually processed payments in EDC.
•Settled the daily batch using EDC.
•Documented, prioritized and followed up on all support tickets assigned.
•Ordered defective equipment, and maintained loaner equipment.
Utilized Hot Schedules to assist with scheduling and adjusting availability, updating contact information and job codes.
•Configured hardware, devices and software to set up work stations for employees.
•Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
•Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
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