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POS Implementation/Support Engineer Resume Example

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POS IMPLEMENTATION/SUPPORT ENGINEER
Professional Summary

Articulate Systems Analyst finding effective solutions to technical issues. Well-versed in assisting users with diverse computer systems, mobile devices and peripheral equipment problems. Familiar with security standards. Effectively operate alone to troubleshoot and fix concerns.

Skills
  • Collaborative
  • Leadership
  • Detailed Oriented
  • Organized
  • Proactive
  • Hardware and Software Installation
  • Microsoft Active Directory
Work History
POS Implementation/Support Engineer, 12/2017 to Current
Our Lady Of The Lake Regional Medical Center – Youngsville , LA
  • Identified recurring issues and presented management with new ideas and solutions to create efficiency
  • 1.83% of tickets resolved in 30 days out of the 3 % goal mark.
  • Yearly average TTR of 3.60 Day(s) out of the average goal of 5 days.
  • Worked as a leader ;Trained associates on how to resolve daily problems quickly
  • Re-imaged the corporate Dell laptops. Upgraded all Windows 7 to Windows 10 and issued replacements
  • Utilized Azure and reported all software syncing issues to Integration Engineering
  • Analyzed user requirements, procedures, and problems.
  • Concepted, techniques and tools used in planning and implementing.
  • Provided technical support, coordination, and advice involving the development, testing, implementation, and maintenance of projects/programs and systems.
  • Responsible for configuring and supporting Top Golf's POS Focus/ALOHA systems
  • Tested and diagnosed systems to ensure critical requirements were met.
  • Accessed all security camera's and sent the requested footage to Diem Digital
  • Provided installation and operations support via Phone/email and field support
  • Completed Dropbox training and resolved all issues reported for Dropbox
  • Completed termination request
  • Utilized the Focus lab by performing POS lab maintenance and setup for Focus and Aloha conversions
  • Researched misapplied payments, credits,overpayments, deductions on the guest accounts
  • Settled the daily batch and created a report including the batch details for all venues
  • Collaborated with the third party vendor that is used by Top Golf to perform the physical install and repairs
  • Trained the restaurant associates on specific daily functions used to operate the Focus systems and implementation process to help with daily work flow
  • Researched the guest payment discrepancies and deductions
  • Updated price change for all retail and LBW items
  • Reviewed payroll files, and proactively removed warning errors to ensure payroll processed successfully
  • Reviewed the (Daily Sales Report) to identify discrepancies and close dates requested for payroll purposes
  • Created DSR and ADP user accounts, troubleshot ADP login issues, adjusted job codes, added promotions and pay rates to the associates profile
  • Completed the ADP Vantage imports for for new hires
  • Completed all retail imports ,delegated from the Director Of Operations
  • Adjusted the pricing, tax rate and inventory ID for all items included in the excel spreadsheet
  • Created the POS canvas, added buttons needed to complete all POS functions, including Food & Beverage items
  • Provided consistent follow-up for all new site openings and vendors to ensure a successful install/ go-live.
Epic Application Analyst, 01/2016 to 11/2017
Buehler's Grocery – Canton , OH

•Utilized EPIC to assist the doctors and RN's with errors and functions needed to schedule surgery's, access Insurance ,payments, excuse notes,previous medical history and medications.

•Researched and provided information regarding the patient's diagnosis including Scoliosis/Spine,and Limb Lengthening by referencing the doctors notes on file using EPIC.

• Escalated all functionality issues and errors regarding the Shadow Garden room that's used to detect the patient's movement for prosthetic purposes.

• Resolved restrictions and all other error(s) presented when using the Imprivata fingerprint scanner.

• Documented all troubleshooting, installations, repairs and movement of all desktop related equipment in the Scottish Rite environment.

• Escalated all on-boarding and terminations to HR

• Troubleshot Citrix Environment, and utilized Citrix Director to terminate frozen/non-responsive sessions.

• Provided assistance with utilizing functions needed to view the patients X-rays in Synapps Imaging system.

Help Desk Support Analyst, 05/2014 to 08/2016
Integris – Tuttle , OK

•Provided Level II help desk support for Chili's and Maggiano's Aloha system.

• Supported Aloha POS software/ hardware, network , KDS and Back Office equipment.

• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team

• Implemented new promotions, price changes using Aloha Configuration Center.

•Researched discrepancies in the Aloha daily, weekly and monthly sales report and escalated to the appropriate team to repair the corrupt data.

•Dispatched NCR technicians for replacements , hardware configurations and repairs.

• Tracked the applicants progress in Taleo and notified the hiring manager.

• Disqualified all ineligible applicants in Taleo Applicant Tracking System due to requirements.

•Scheduled interviews with the hiring manager using the applicant tracking system.

• Created corporate accounts for full-time associates and granted users with the ability to submit performance appraisals.

•Performed password resets for Brinker International accounts.

Help Desk, 11/2012 to 04/2014
NCR Corporate Headquarters – City , STATE

•Provided Help Desk support for restaurants, corporate employees and field employees via phone & email.

• Determined the point of failure by utilizing the NCR knowledge base, debouts and vendor partners.

• Provided “Aloha Go-live” support for new sites.

• Worked closely with infrastructure to report network outages and reduce the lost of sales and minimize service disruption.

• Issued refunds and manually processed payments in EDC.

•Settled the daily batch using EDC.

•Documented, prioritized and followed up on all support tickets assigned.

•Ordered defective equipment, and maintained loaner equipment.

Utilized Hot Schedules to assist with scheduling and adjusting availability, updating contact information and job codes.

•Configured hardware, devices and software to set up work stations for employees.

•Broke down and evaluated user problems using test scripts, personal expertise and probing questions.

•Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Education
High School Diploma: 2009
Tt. Davis Academy - City
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Tt. Davis Academy

Job Titles Held:

  • POS Implementation/Support Engineer
  • Epic Application Analyst
  • Help Desk Support Analyst
  • Help Desk

Degrees

  • High School Diploma : 2009

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