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Experienced Communications Supervisor with successful background setting up and managing response teams, staffing shifts and scheduling workers to cover communication issues. Calm, professional and driven with proficiency in related technologies and operating strategies to optimize responses and efficiency. Trained in Texas Highway Patrol Police communications. Proficient in overseeing critical infrastructure, radio equipment and emergency communications. Forward-thinking and attentive leader with solid understanding of how to effectively maintain department standards and regulatory requirements without sacrificing response quality. Seasoned communications professional with top strengths in team management, strategic planning and conflict resolution. Evaluates incoming calls, designates responses and oversees quality of team member work. Dedicated to continuous process improvements in emergency response and team organization.
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Towson University – Baltimore, MD,
- Oversaw and evaluated six Police Communications Operators and was responsible for Texas Department of Public Safety Communications Station in Del Rio as well as completed the inspections and maintenance of the four radio tower sites that provided coverage for the nine county area of coverage. Oversaw the adherence to standards for communications, service quality and work performance.
- Provided emergency response information to callers.
- Made quick determinations about nature and needs of each caller.
- Smoothed transition from one shift to next to maintain continuity of communication.
- Monitored equipment and notified proper personnel to correct problems.
- Coordinated special teams to handle communication for natural disasters, community emergencies and large events.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Served as point of contact for customers and staff on subjects including Open Records Requests both written logs and audio recordings, and acting liaison with other agencies for TXDPS Communications, also teaching TCIC required classes to operate the law enforcement criminal data base by applying customer service and interpersonal skills.
- Oversaw scheduling for day-to-day activities of 24/7/365 daily operations for six employees.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Texas Department Of Public Safety – City, STATE,
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Tracked call logs and shift data to enter into computer system.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Completed connections between callers, departments and professionals.
- Paged employees over PA system to ensure prompt connection with callers.
- Communicated general company information to inquiring customers in pleasant manner to project positive company image.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Leveraged multiple software programs to input and compile data gathered from various sources.
Texas Department Of Public Safety – City, STATE,
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Coordinated staff travel itineraries and reservations, including flights, hotel rooms and ground transportation.
- Guided administrative and professional staff through computer and software problems.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in Highway Patrol, Communications, Drivers License and with The Texas Parks and Wildlife departments.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Managed phone calls from clients during office hours and delivered informative answers to questions.
Woodbridge American High School - Woodbridge England,
- Licensed TCOLE Telecomunicator - 2005-Current
- Certified TCIC/TLETS/NCIC Operator, Texas Department of Public Safety - 2005-Current
- Certified FEMA Incident Command System 100, 200, 300, 700 and 800 - 2005-Current
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School Attended
- Woodbridge American High School
Job Titles Held:
- Police Communications Supervisor
- Police Communications Operator
- Texas Highway Patrol Administration Assistant
Degrees
- High School Diploma
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