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Point of Contact Resume Example

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POINT OF CONTACT
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • 60 WPM typing speed
  • Multi-line telephone skills
  • Efficient and accurate
  • Detail-oriented
  • Multitasking and prioritization
  • Data entry
  • Flexible
  • Open and clear communicator
  • Service-oriented mindset
  • Employee supervision
  • Quality assurance
  • Information documentation
  • New employee training
  • Team direction
  • Exceptional communicator
Experience
Company NameCity, StatePoint of Contact09/2018 to Current
  • Answer emergency calls from vehicles either from an SOS or an Automatic Collision Notification.
  • Dispatch emergency services upon customer request.
  • Dispatch Roadside Assistance upon customer request.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Reviewed and graded agent calls to pinpoint where coaching was needed to improve performance.
Company NameCity, StateFront Manager10/2009 to 08/2017
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Clean and organize eating, service, and kitchen areas.
  • Notify kitchen personnel of shortages or special orders.
  • Communicate with customers regarding orders, comments, and complaints.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
  • Relay food orders to cooks.
  • Collect and return dirty dishes to the kitchen for washing.
  • Perform personnel activities such as supervising and training employees.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory.
  • Wash dishes, glassware, and silverware after meals.
  • Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
Company NameCity, StateReceptionist and Parts Cashier06/2010 to 07/2012
  • Right Toyota Scion - Scottsdale, AZ
  • July 2010 to August 2012
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
  • Messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
  • Them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or
  • Operating calculators or computers to work with pay records, invoices, balance sheets, or other
  • Documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within
  • The organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception
  • Area.
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part
  • Stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or
  • Customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Prepare sales slips or sales contracts.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Mark and store parts in stockrooms according to prearranged systems.
  • Discuss use and features of various parts, based on knowledge of machines or equipment.
  • Place new merchandise on display.
  • Add new material to file records or create new records as necessary.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Gather materials to be filed from departments or employees.
  • Track materials removed from files to ensure that borrowed files are returned.
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or
  • Chronological, alphabetical, or numerical order.
  • Find and retrieve information from files in response to requests from authorized users.
  • Scan or read incoming materials to determine how and where they should be classified or filed.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to
  • Classification and identification information.
  • Assign and record or stamp identification numbers or codes to index materials for filing.
  • Answer questions about records or files.
  • Modify or improve filing systems or implement new filing systems.
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive
  • Storage, according to file maintenance guidelines or legal requirements.
  • Design forms related to filing systems.
  • Administrative support, Scheduling appointments, Schedule appointments, Balance sheets, Calculators, Cashier, Cash registers, Catalogs, Content, Contracts, Credit, Make change, Emergency services, Training employees, Facsimile machine, Features, Filing, Forms, General office duties, Maintain inventory, Inventory, Legal, Sorting mail, Mark, Materials, Mail, Office machines, Pencil, Personnel, Proofreading, Read, Receptionist, Reception, File maintenance, Maintain records, Safety, Sales, Supervising, Switchboard, Taking, Messages, Telephone, Transportation, Typing
Education and Training
High School Diploma05/2007Orem High School, City, State
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Resume Overview

School Attended

  • Orem High School

Job Titles Held:

  • Point of Contact
  • Front Manager
  • Receptionist and Parts Cashier

Degrees

  • High School Diploma 05/2007

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