point of contact resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
60 WPM typing speed
Multi-line telephone skills
Efficient and accurate
Detail-oriented
Multitasking and prioritization
Data entry
Flexible
Open and clear communicator
Service-oriented mindset
Employee supervision
Quality assurance
Information documentation
New employee training
Team direction
Exceptional communicator
Education and Training
Orem High SchoolOrem, UTExpected in 05/2007High School Diploma:GPA:Status
Experience
Landry'sPoint of Contact
El Paso, TX, 09/2018Current
Answer emergency calls from vehicles either from an SOS or an Automatic Collision Notification.
Dispatch emergency services upon customer request.
Dispatch Roadside Assistance upon customer request.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Reviewed and graded agent calls to pinpoint where coaching was needed to improve performance.
DJ'S BAGEL CAFEFront Manager
City, STATE, 10/200908/2017
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
Clean and organize eating, service, and kitchen areas.
Notify kitchen personnel of shortages or special orders.
Communicate with customers regarding orders, comments, and complaints.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
Relay food orders to cooks.
Collect and return dirty dishes to the kitchen for washing.
Perform personnel activities such as supervising and training employees.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Wash dishes, glassware, and silverware after meals.
Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
Right Toyota ScionReceptionist and Parts Cashier
City, STATE, 06/201007/2012
Right Toyota Scion - Scottsdale, AZ
July 2010 to August 2012
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
Messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
Them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or
Operating calculators or computers to work with pay records, invoices, balance sheets, or other
Documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within
The organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Keep a current record of staff members' whereabouts and availability.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception
Area.
Read catalogs, microfiche viewers, or computer displays in order to determine replacement part
Stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or
Customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Place new merchandise on display.
Add new material to file records or create new records as necessary.
Perform general office duties such as typing, operating office machines, and sorting mail.
Gather materials to be filed from departments or employees.
Track materials removed from files to ensure that borrowed files are returned.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or
Chronological, alphabetical, or numerical order.
Find and retrieve information from files in response to requests from authorized users.
Scan or read incoming materials to determine how and where they should be classified or filed.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to
Classification and identification information.
Assign and record or stamp identification numbers or codes to index materials for filing.
Answer questions about records or files.
Modify or improve filing systems or implement new filing systems.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive
Storage, according to file maintenance guidelines or legal requirements.
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