pbx communications resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Seasoned Sales Representative knowledgeable about selling any and all product offerings and bringing years of customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Profit-minded Sales Representative leader with demonstrated success in driving sustained Product or Service revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert software user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach.

Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Offering in-depth knowledge of cash register operations. Attentive listener with excellent multitasking, communication and organizational abilities.

Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.

Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Established Telemarketer with talent in effectively closing. Patient and sensitive to customers' apprehensions and needs. Possessing computer proficiency, including mastery in Word, Excel, PowerPoint, Outlook and computer dialing software.

Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.

  • Leadership communications
  • Interpersonal and client communications
  • Marketing communications expertise
  • Clear and effective communications
  • Friendly and professional communications
  • Team communications
  • Employee communications
  • Inter-departmental communications
  • Verbal and written communications
  • Telecommunications equipment
  • PBX knowledge
  • Internal / External Communications
  • Intercom communications
  • Effective communications
  • Articulate communications
  • Crisis communications
  • Client communications
  • Crisis and emergency communications
  • Customer relations and communications
  • Lead prospecting
  • Account servicing
  • Merchandising expertise
  • Scheduling understanding
  • Acquiring clients
  • Point-of-sale orders
  • Company processes
  • Order processing
  • Product promotions
  • Strategic Planning
  • Sales
  • Service Agreements
  • Account development
  • Client Service
  • Problem solving strength
  • Customer Relations
  • Records management
  • Customer Service
  • Visiting customer locations
  • Marketing understanding
  • Staff Training
  • Performance improvement
  • Systems and software programs
  • Retail materials management
  • Order fulfillment
  • Retail store support
  • Recordkeeping strengths
  • Sales expertise
  • Staff education and training
  • Receiving support
  • Multi-line phone talent
  • Account Management
  • Warehousing functions
  • Complaint resolution
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Computer proficient
  • Service standard compliance
  • Data Entry
  • POS systems expert
Work History
01/2019 to 11/2019 PBX Communications Carlyle | Washington, DC,
  • Supported customers by managing over 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Answered calls on first or second ring and engaged customers with friendly, professional demeanor.
  • Coordinated general corporate messaging and voicemail for organization with over 100+ employees. I answered calls for the three hospitals affiliated with Ephraim McDowell Regional Medical Center: Ephraim Mcdowell (Danville,KY), Fort Logan Hospital (Stanford, KY) and James B. Haggin Hospital (Harrodsburg, KY). I also answered calls for all affiliated Doctors offices and Walkin Clinics in Boyle County, Mercer County, Lincoln County, Garrad County, North Garrad County, Casey County and Liberty, KY
  • Trained and mentored new PBX operations employees.
  • Received incoming calls and paged individuals and departments over PA system.
  • Managed telephone switchboard of 8 personnel and routed internal and external calls to provide quick connection.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed 3-phone line/Code Phone line/Physicians Line/Admit Line switchboard system for three Hospitals and all affliated doctors offices and WalkIn Clinics for 8 surrounding counties
  • Performed clerical work such as reading emails and replying accordingly, AM Shift making sure the correct AM Shift (7a-7p) Hospitalists Doctors are in computer with their current and correct patient room locations, AM Shift Respiatory Therapist Schedule, Overhead anything going on for that day within the hospital; PM Shift entering the PM (7p-7a) Hospitalists and Patient rooms locations and PM Respiatory Therapist Schedules; Making all necessary corrections, additions, deletions to the OnCall Schedule Book for the following day for all of our OC Offices; Getting new monthly OC Schedules to update OC Book every month, Admit Line Forms, (Add on) Surgery Procedure Forms, Adding any new Physician, Doctors Office Address and Phone Number, Adding New Employee Names and Phone Numbers to our directory as well as removing any Physician, Office or employee no longer employed from our directory; Always making sure we are up to date with Physician and OC Staff phone numbers and the correct way to contact them
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
02/2017 to 05/2017 Manager Cue On Main | City, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Limited portion sizes and used garnishes to control food costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Provided management with feedback regarding employee performance and training needs.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each business day
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees in order to maximize team performance.
  • Demonstrated new products, procedures and techniques to employees.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained current knowledge of all facets of operations.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Tracked food production levels, meal counts and supply costs and liquor inventory once a week calling in liquor orders as needed
07/2012 to 01/2017 Manager/Server/Bartender/BOH/FOH Trainer Mallards | City, STATE,
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Maximized performance by monitoring daily activities and mentoring team of 20+ associates.
  • Cross-trained existing employees in order to maximize team performance.
  • Demonstrated new products, procedures and techniques to employees.
  • Provided management with feedback regarding employee performance and training needs.
  • Trained new employees in specific job requirements.
  • Developed and maintained relationships with all of our customers and suppliers through Communication and daily interatctions with each and every customer and supplier.
  • Took all cash out reports for each shift and for every server on the floor AM/PM; counting down three cash drawers twice every shift; AM shift counting and veriftying bank deposits and taking deposits to bank M-F; PM counting three cash drawers twice every shift, making the deposit for the next business day and verifying the correct deposit amount; closing down the current business day in the computer system and getting ready for next business day
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
  • Set up work stations and prepped food for dishes to increase productivity during busy mealtimes.
  • Oversaw day to day activities of 8+ Servers and 1-2 Bartenders in a friendly, family owned Restuarant/Sports Bar establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Educated all Hostess Staff and any server/bartender on menu updates and procedural changes.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Set and oversaw weekly and special event menu plans.
Expected in 06/1997 to to High School Diploma | Danville High School, Danville, KY, GPA:
Expected in to to | Elemetary Education Eastern Kentucky University, , GPA:

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Resume Overview

School Attended

  • Danville High School
  • Eastern Kentucky University

Job Titles Held:

  • PBX Communications
  • Manager
  • Manager/Server/Bartender/BOH/FOH Trainer


  • High School Diploma
  • Some College (No Degree)

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