Outgoing Pawnbroker well-versed in assessing items and negotiating prices. Knowledgeable about handling money, establishing loans and [Area of expertise]. Strong communication and customer service skills. Capable team player well-versed in pawn shop operation and regulations. Knowledgeable about many different merchandise markets, conflict resolution strategies and cataloging techniques. Productive, amiable and charming professional offering excellent negotiation skills. Enterprising Pawn Broker with outstanding knowledge of loan processes and extensive expertise in [Area of expertise] and [Type] appraisals. Known for increasing sales through online store management and best-in-class customer service. Great mathematic skills and success in inventory control.
Skills
Inventory management
Payment processing
Accurate money handling skills
Recordkeeping skills
Compliance requirements
Education
Federal Law Enforcement Training CenterBrunswick, GA, Expected in 07/2002 – –:Officer Academy - GPA:
Southwest Miami Senior High SchoolMiami, FLExpected in 06/1988 – –High School Diploma: - GPA:
Work History
Sands Of Kahana - Pawnbroker Las Vegas, NV, 01/2012 - 05/2019
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Assisted customers with prompt and polite support in-person and via telephone.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Logged reports, expenses, receipts and sales documents into digital database with [Software].
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Inspected merchandise for quality and estimate value when pawned.
Balanced and organized cash register by handling cash, counting change and storing items.
Chumash Casino - Immigration Inspector Santa Ynez, CA, 12/1997 - 07/2006
Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions.
Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal action such as deportation.
Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
Identified and siezed contraband, undeclared merchandise and vehicles or boats containing such merchandise.
Located and procured undeclared items or contraband and processed according to protocol to prevent entry into sovereign soil.
Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
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