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Parlor Casino GM Resume Example

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PARLOR CASINO GM
Summary
Skills
  • Customer service delivery
  • Human Resource aspect of employment hiring
  • Scheduling, performance management and training programs
  • Knowledgeable of employee state and federal laws pertaining to employment and F&B service
  • Development of standard operating standards
  • Management of revenue generation, product and labor cost and profitability
  • Efficient with data entry, microsoft word and excel
Experience
Parlor Casino GM | 09/2017 to 08/2020Laredo Hospitality - Ottawa, IL
  • Delivered excellent product and service to customer locations.
  • Provided excellent service and attention through customer feedback.
  • Improved operations by working with team members, vendors and marketing to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow and revenue needs.
  • Employee management by hiring, training, managing performance, payroll and termination
  • Handled all delegated tasks, including [Task] and [Task].
  • Delivered [Product or Service] to customer locations.
  • Collaborated with others to discuss new [Type] opportunities.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Created agendas and communication materials for team meetings.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
Director of Restaurant Operations | 02/2014 to 10/2016Stations Casinos - East Chicago, IN
  • Managed a department which generated 12 million dollars annually.
  • Controlled budget expenses by approving food, beverages and supplies purchases.
  • Oversaw and managed food service operations, including catering and banquets.
  • Monitored employee productivity
  • Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
  • Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximizerevenue.
  • Planned and directed insightful employee training programs to maintain top-tier food service standards.
  • Orchestrated employee development and retention strategies and programs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and enforced health and safety procedures and policies to meet operational standards and regulatory requirements.
  • Offered individual and group feedback to address staff performance concerns.
  • Coordinated with marketing team to develop and launch promotions and special events.
  • Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or Service].
  • Managed scheduling for [Number] employees to optimize productivity.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Director of Food and Beverage | 08/2009 to 10/2013Horseshoe Casino - Joliet, IL
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to [Type] and [Type] equipment.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Improved presentation and sales approaches to increase revenue.
  • Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education and Training
Lewis University - - Romeoville,IL | | Bachelor of ScienceNursing, 12/1989
Lewis University - - Romeoville,IL | | Some College (No Degree)Human Resource Management
Ashworth College - - Norcross,GA | | Bachelor of Science08/2000
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Resume Overview

Companies Worked For:

  • Laredo Hospitality
  • Stations Casinos
  • Horseshoe Casino

School Attended

  • Lewis University
  • Ashworth College

Job Titles Held:

  • Parlor Casino GM
  • Director of Restaurant Operations
  • Director of Food and Beverage

Degrees

  • Lewis University - Romeoville , IL | Bachelor of Science
    Lewis University - Romeoville , IL | Some College (No Degree)
    Ashworth College - Norcross , GA | Bachelor of Science

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