Parlor Casino GM Resume Example
Love this resume?Build Your Own Now
PARLOR CASINO GM
Summary
Skills
|
|
Experience
Parlor Casino GM | 09/2017 to 08/2020Caesars Entertainment Corporation - Council Bluffs , IA
- Delivered excellent product and service to customer locations.
- Provided excellent service and attention through customer feedback.
- Improved operations by working with team members, vendors and marketing to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow and revenue needs.
- Employee management by hiring, training, managing performance, payroll and termination
- Handled all delegated tasks, including [Task] and [Task].
- Delivered [Product or Service] to customer locations.
- Collaborated with others to discuss new [Type] opportunities.
- Leveraged [Software] to input and compile data gathered from various sources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Created agendas and communication materials for team meetings.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
Director of Restaurant Operations | 02/2014 to 10/2016Hyatt - Sugar Land , TX
- Managed a department which generated 12 million dollars annually.
- Controlled budget expenses by approving food, beverages and supplies purchases.
- Oversaw and managed food service operations, including catering and banquets.
- Monitored employee productivity
- Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
- Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximize revenue.
- Planned and directed insightful employee training programs to maintain top-tier food service standards.
- Orchestrated employee development and retention strategies and programs.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and enforced health and safety procedures and policies to meet operational standards and regulatory requirements.
- Offered individual and group feedback to address staff performance concerns.
- Coordinated with marketing team to develop and launch promotions and special events.
- Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or Service].
- Managed scheduling for [Number] employees to optimize productivity.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Director of Food and Beverage | 08/2009 to 10/2013Horseshoe Casino - City , STATE
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Detailed hands-on requirements for performing preventive maintenance and repairs to [Type] and [Type] equipment.
- Estimated potential worker issues to produce detailed resource documentation.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Improved presentation and sales approaches to increase revenue.
- Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education and Training
Lewis University - - City,State | | Bachelor of ScienceNursing, 12/1989
Lewis University - - City,State | | Some College (No Degree)Human Resource Management
Ashworth College - - City,State | | Bachelor of Science08/2000
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Strong summary
Resume Overview
School Attended
- Lewis University
- Ashworth College
Job Titles Held:
- Parlor Casino GM
- Director of Restaurant Operations
- Director of Food and Beverage
Degrees
- Lewis University - City , State | Bachelor of Science
Lewis University - City , State | Some College (No Degree)
Ashworth College - City , State | Bachelor of Science
Similar Resumes
