packer resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Packager with [Number] years of success satisfying customers and boosting team excellence. Skilled in working quickly and correctly to package shipments. Knowledgeable about picking and packing boxes, labeling and tracking procedures.

Committed Merchandise Customer Assistant with a strong background in offering customer assistance while maintaining store merchandise stock. Expert in arranging signage for sales promotions, organizing merchandise in the store and maintaining a clean and orderly stock room. Driven to excel in customer satisfaction through a willingness to help and positive attitude.

  • Material Sort
  • Quality Control
  • Product Inspection
  • Product Information Documentation
  • Conflict resolution
  • Communication
  • Organization
  • Credit Card Payment Processing
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Service
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Understanding Customer Needs
  • High-Energy Attitude
  • Retail Sales Customer Service
Packer, 10/2018 to 08/2022
NovolexElizabeth, NJ,
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Verified labels for appropriate order numbers and item specifications.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Examined [Type] equipment closely and frequently to catch issues quickly and increase equipment lifetime.
  • Marked and labeled containers with accurate shipping information to prevent delays.
Merchandise Customer Assistance, 03/2017 to 09/2018
Spectrum Brands Inc.Huntsville, AL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
Line Worker, 06/2012 to 09/2016
Baltimore Sun NewspaperCity, STATE,
  • Used established assembly instructions to complete jobs.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Monitored production line to watch for pile-ups or jams.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Maintained clean worksite to avoid hazards from chemicals and fragile products.
  • Transferred equipment or products manually or with forklift trucks.
Merchandise Customer Assistant, 02/2008 to 01/2012
SearsCity, STATE,
  • Followed store and merchandise standards when arranging stock, promotional materials and displays.
  • Kept stock room organized so merchandise could be transferred quickly to sales floor.
  • Reported customer merchandise requests and sales trends to management.
  • Answered [Number] phone calls and helped [Number] customers in person on average each [Timespan].
  • Retained deep knowledge of products, store policies and current promotions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained store cleanliness and sanitation through [Action] and [Action].
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Consulted with customers on modern styles and trends.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Replenished shelves to maintain adequate merchandise levels.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Executed as many as [Number] price checks per shift by checking storage room for items.
Build Small Parts , 11/2004 to 06/2007
Venture Trailers Inc.City, STATE,
  • Maintained quality control by inspecting products and correcting deficiencies.
  • Used hand drills and nail guns
  • Used hand tools such as wrenches and pliers
  • Used saws to cut wood
  • Make break lines
Education and Training
High School Diploma: , Expected in 05/2003 to Pikesville High School - Baltimore, MD

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Resume Overview

School Attended

  • Pikesville High School

Job Titles Held:

  • Packer
  • Merchandise Customer Assistance
  • Line Worker
  • Merchandise Customer Assistant
  • Build Small Parts


  • High School Diploma

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