Dedicated Packager with [Number] years of success satisfying customers and boosting team excellence. Skilled in working quickly and correctly to package shipments. Knowledgeable about picking and packing boxes, labeling and tracking procedures.
Committed Merchandise Customer Assistant with a strong background in offering customer assistance while maintaining store merchandise stock. Expert in arranging signage for sales promotions, organizing merchandise in the store and maintaining a clean and orderly stock room. Driven to excel in customer satisfaction through a willingness to help and positive attitude.
Skills
Material Sort
Quality Control
Product Inspection
Product Information Documentation
Conflict resolution
Communication
Organization
Credit Card Payment Processing
Responding to Difficult Customers
Courteous with Strong Service Mindset
Customer Service
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Verbal and Written Communication
Understanding Customer Needs
High-Energy Attitude
Retail Sales Customer Service
Experience
10/2018 to 08/2022
PackerNovolex – Elizabeth, NJ,
Reviewed packing slips and other documentation to properly box requested items for shipment.
Verified labels for appropriate order numbers and item specifications.
Reported safety or workflow concerns to leadership for further investigation.
Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Examined [Type] equipment closely and frequently to catch issues quickly and increase equipment lifetime.
Marked and labeled containers with accurate shipping information to prevent delays.
03/2017 to 09/2018
Merchandise Customer AssistanceSpectrum Brands Inc. – Huntsville, AL,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Maintained store cleanliness and sanitation through [Action] and [Action].
Answered questions and informed customers of current sales and promotions.
Handled client inquiries with exceptional professionalism and enthusiasm.
Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
Provided customer service and issue resolution to increase QA satisfaction levels.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Consulted with customers on modern styles and trends.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Replenished shelves to maintain adequate merchandise levels.
Evaluated benefits for each caller to determine service needs and address concerns.
Provided excellent services for customers by following up on issues, [Action] and [Action].
Executed as many as [Number] price checks per shift by checking storage room for items.
11/2004 to 06/2007
Build Small Parts Venture Trailers Inc. – City, STATE,
Maintained quality control by inspecting products and correcting deficiencies.
Used hand drills and nail guns
Used hand tools such as wrenches and pliers
Used saws to cut wood
Make break lines
Education and Training
Expected in 05/2003 to to
High School Diploma: Pikesville High School - Baltimore, MD GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.