outbound resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Strong willed Telemarketer with high level of enthusiasm and energy. Over Number years of experience in call center environments. Possessing skills in developing rapport with each customer.
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Skills
Outbound and inbound calls
Cold Calling
Sales proficiency
Excellent work ethic
Teambuilding
Computer skills
Responsible
Leadership
Detail-oriented
Good listening skills
Scripted calls
Product and service knowledge
Effective prospecting
Complaint resolution
Work History
06/2016 to 07/2019
OutboundSonepar Usa – Bluffton, SC,
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Generated minimum of number new leads each day
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Set up appointments with interested customers according to schedule availability.
Overcame objections using friendly, persuasive strategies.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Demonstrated respect, friendliness and willingness to help wherever needed.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Carried out day-day-day duties accurately and efficiently.
Developed and maintained courteous and effective working relationships.
Made average of Number outbound and inbound calls per day.
06/2014 to 03/2015
Inbound CallsBridgestone Corporation – Decatur, IL,
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Resolved complaints efficiently to satisfy customers and encourage future transactions.
Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales Number%.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
12/2011 to 10/2013
CSRLabor Ready Northwest – City, STATE,
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Monitored all company inventory to ensure stock levels and databases were updated.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
04/2004 to 12/2011
Office ManagerChaves Labor Inc. – City, STATE,
Handled all incoming business and client requests for information.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Created and finalized contracts for Produce or Service deals with customers.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Completed bi-weekly payroll for Number employees.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Arranged corporate and office conferences for company employees and guests.
Compared vendor prices and negotiated for optimal savings.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Performed billing, collection and reporting functions for office generating over $Number annually.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed Number-person administrative team dedicated to serving Type team needs in high-volume setting.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Verified Number salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Prepared vendor invoices and processed incoming payments.
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Received, screened and routed incoming calls.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Recruited and hired qualified candidates for vacant and new positions.
Handled client correspondence and tracked records to foster office efficiency.
Education
Expected in 06/1994 to to
Honors Diploma : General Rogue River High School - Rogue River , GPA: Status -
Expected in to to
: Rogue Community College - Grants Pass OR, GPA: Status -
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