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operations compliance resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting.

Highlights
  • Intuit QuickBooks specialist
  • Strong communication skills
  • Fast Learner
  • Attention to detail
  • Managerial aptitude
  • ISO document control
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Self-directed
  • Professional and mature
  • Dedicated team player
  • Human Resources Management (HRM)
Accomplishments

Reduced the open invoice cycle time from 75 days to 38 days by developing new dispute reporting procedures

Planned and executed all aspects of a major office headquarter move

Increased office organization by developing more efficient filing system and customer database protocols

Developed and implemented company’s first employee manual outlining all proper business procedures and office policies

Designed the QMS System and implemented into production

Experience
03/2014 to Current Operations/Compliance Meredith Corporation | Raleigh, NC,

Oversaw the development and launch of ISO 9001 system

Mentored, coached and trained 23 team members.

Designed security policies, alarm response protocols and access card guidelines.

Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.

Developed and implemented training procedures for all newly hired personnel.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Developed and managed project plans while providing status updates to management

Provided base level IT support to company personnel.

Developed and implemented a Safety Management plan.

Created Training records for all Safety Program and implemented

Created and implemented a sustainability Plan

Prepare and maintain all Osha reports




03/2006 to 03/2014 Office Manager/Bookeeper Meredith Corporation | San Francisco, CA,
  • Management of Accounts Payable, Accounts Receivable, Invoicing (Customer Account Management), and Payroll (Labor Reporting), for both NWC and NWDV
  • Tax reports and state and federal payments
  • Reconciliation of bank accounts and credit cards,for both companies
  • Monthly closing of books of record
  • Prepare reports that summarize and forecast company business activity and financial position in areas of income, expense and earnings based on past, present and expected operations
  • Responsible for pre-expediting of all parts on reports that highlight upcoming delivery dates to meet our promised pending delivery dates
  • Working directly with CEO/President/Operations Manager and supporting other staff
  • Prepare employee payroll
  • Manage employee personnel files including health/dental insurance, 401K, vacation, and sick leave
  • Act as Company Liaison with external parties and internal staff for the maintenance & control of the company QMS System.
  • In charge of creating all new QMS management system for new LLC NWDV
  • Document Control for both Companies QMS ISO Systems.
  • Worked directly with outside Auditing company for ISO certification
  • Maintain all QC Files Initiate management reviews and establish an internal audit schedule for Company
  • Plan schedules and maintain appointment calendars for entire office staff
2000 to 03/2006 Office Manager Meredith Corporation | Waco, TX,
  • Plan schedules and maintained appointment calendars for entire office staff
  • Process all Accounts Payable and Accounts Receivable
  • Reconciliation of three bank accounts
  • Monthly closing of books of record
  • Account reconciliation & Journal entry adjustments
  • Prepare State usage Tax
  • Maintain website
  • Maintain 6000 person database
  • Prepare employee payroll
  • Head of all customer care relations
  • Oversee Inventory and Purchases
  • Help in the companies web-development and e-commerce sales
  • Coordinate yearly investor meetings
  • Worked directly with CEO and staff, coordinated and scheduled meetings, and assisted with projects
1991 to 2000 Office Manager Allen Company | City, STATE,
  • Worked directly with President and Vice President
  • Prepared customer invoices
  • Processed orders
  • Preformed credit checks
  • Prepared weekly production reports
  • Handled all correspondence and maintained files
  • Performed collections on all large accounts
  • Prepared Payroll
  • Maintained all OSHA Reports
  • Coordinated shipping process, including booking shipments with shipping lines, maintaining shipment logs, and communicating deadlines to production departments
  • Prepared and Maintained over 2000 A/P accounts
  • Supported three senior managers in all facets of company operations
  • Processed medical claims for all employees
1986 to 1991 Office Manager Imagineering Machine | City, STATE,
  • Entry of all Accounts Payable and Accounts receivable
  • In charge of calculating commissions for outside sales Reps
  • Prepare payroll and distribution of checks
  • Answering Phones
Education
Expected in 1987 to to Associate of Arts | Business Accounting Normandale Community College, Bloomington, MN GPA:

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Resume Overview

School Attended

  • Normandale Community College

Job Titles Held:

  • Operations/Compliance
  • Office Manager/Bookeeper
  • Office Manager
  • Office Manager
  • Office Manager

Degrees

  • Associate of Arts

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