Navigator Resume Example Medstar Sitel

NAVIGATOR

Career Overview

Technically-advanced information technology specialist successful in software administration and data communications. I am a motivated self started learner, actively finding ways to increase the depth of my cybersecurity knowledge with continuing education and certifications. I have 2 years of diversified customer service and problem solving capacities. I am looking for an organization to utilize my tools and grow professionally and personally.

Qualifications

Intrusion Detection and Prevention
Network Security
Economic Financial Analysis for Technology Managers
Information Assurance

COMPTIA Security+
Virtualization, Server 2008 and 2012, Windows 2008 and 2012
EXCEL-VLOOKUP, HLOOKUP, Cost modeling and forecasting, create Cash Flow and Income Statements
Oracle PeopleSoft, Microsoft Office, Endnote Web, RefWorks, CITI Human Subjects training,

Accomplishments

Network Security

Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.

Work Experience

Navigator
July 2014 to September 2015MedStar SiTEL － Washington, DC

Manage 20 Standardized patient actors and assignment of placement for over 200 simulation events annually throughout the MedStar Hospital Network Provide customer service to over 200 health practitioners in the MedStar network and solve problems pertaining to necessary continuing education and certifications.
Troubleshoot IT Support for the center to keep operations running without interruption Devised and managed a system wide navigator training orientation guide for MedStar Corporate Schedule and coordinate interviews for potential hires, stakeholder tours, and conferences Utilize PeopleSoft to order and track inventory critical for medical simulation.

Data Analyst
April 2014 to April 2014PAE Governmental Services － College Park, MD

Manage 401K and health insurance files of all the PAE and CSC employees in the Arlington location.
Use advanced Excel features VLookup and HLookup to compile sensitive information of employees into a large master spreadsheet.
Managed the Human Resources Benefits staff, made key recommendations weekly to AETNA Insurance clients to efficiently complete this project for submission to Flexicorp.

Technical Document Management Specialist
August 2013 to December 2013Prince George's County Public Schools － Washington, MD

Designed the front cover, color scheme, and layout for the 2013 PGCPS Master Plan update, a 2 part, 500 page document Met in consultation with the Performance Office Manager and the Director of Strategic Performance and Planning made recommendations for the layout and vision of the 2013 update, created a summary and guide for the succeeding contributor to the master document.
Participated in meetings with the School Board ESOL Office.
Worked with the Strategic Performance Specialist to address and solve problems concerning inconsistency in formatting and missing and incomplete sections.
Solicited Executive Cabinet Input, developed proposals (system and school-based).Conducted research on funding opportunities to help source school system departments.
Prepared narrative reports containing a statement of the issue/problem, background, observations, options for change, and recommendations for action.
Provided strategic planning and grant seeking services to PGCPS divisions/departments and community partners to support the school system in meeting strategic priorities.

Research Intern
January 2012 to July 2013University of Maryland School of Public Health － College Park, MD

Created and managed RefWorks online database of cited journal articles and an Endnotes Web database of essential grants, IRBs, research papers, and calendars for the entire CEEHJ department.
Presented to over 100 government staff and public health professionals at the 2012 Disparities in Health Conference at the Gaylord Hotel.
Worked with the George Washington University School of Health Policy and UMD graduate students to conduct health impact assessment interviews and photo voice to low income DC residents in Ward 5.
Participate on conference calls with the Medical University of South Carolina, George Washington University, and local high schools for future collaborative events.
Used QUALTRICS statistical software to gather and analyze demographic and health information from neighborhood residents at the Environmental Health Expo at Bladensburg Waterfront Park.
Analyzed and interpreted research data concerning the presence of toxic sites in disproportionately affected low income African Americans residing in the Anacostia neighborhood of Washington, D.C.
and North Charleston, NC.

Education and Training

M.S. Degree : Information Technology-Information Assurance, presentUniversity of Maryland － Adelphi, MD, USA

Information Technology-Information Assurance

B.A. Degree : Health and Administration Policy, 2013University of Maryland － Baltimore, MD

Health and Administration Policy

Certifications

COMPTIA Security+ (September 2015)

BLS Instructor (April 2015)

Languages

Intermediate Spanish proficiency

Skills

Customer service, IT Support, EXCEL, Network Security,

Resume Overview

Companies Worked For:

MedStar SiTEL
PAE Governmental Services
Prince George's County Public Schools
University of Maryland School of Public Health

School Attended

University of Maryland

Job Titles Held:

Navigator
Data Analyst
Technical Document Management Specialist
Research Intern

Degrees

M.S. Degree : Information Technology-Information Assurance , present
B.A. Degree : Health and Administration Policy , 2013

Navigator Resume Example

Resume Score: 100%

Resume Overview

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