navigator resume example with 1+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Well-rounded Front Desk Agent with over 10 years of hands-on experience managing guest check-in and check-out and resolving guest complaints. Seasoned and outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.
Skills
Retail Sales Customer Service, Project Management Abilities,Problem-Solving Abilities, Verbal and Written Communication, Inbound and Outbound Calling, Customer Relations, Efficient and Detail-Oriented
Office Equipment Proficiency, Data Evaluation. Call Documentation ,Customer Service, Courteous Demeanor, Understanding Customer Needs.Performance Evaluations, Team Building, Business Analysis and Reporting, MS Office, Computer Skills
iOS Application Development, Adobe Software, Microsoft Word,Front-End Skills: HTML, CSS, Windows, Jonas, Visual metrics PMS, GXP and Masha
Experience
Navigator, 05/2022 - Current Children's Home Society Of Florida – Okeechobee, FL,
Greeted customers, answered general questions and directed to appropriate locations. Gathered, sorted, distributed and sent mail and packages. Input customer data into reservation systems and updated to reflect room changes. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Maintained high level of professionalism and calmness with personnel, even in high-stress situations. Answered telephones and greeted visitors to assist, answer questions and direct. Handled payment processing and provided customers with receipts and proper bills and change. Received incoming calls and coordinated with staff to fulfill customer requests. Explained policies and procedures to visitors.
Signed for packages, recorded deliveries and distributed to personnel. Worked with housekeeping and maintenance staff to address and resolve building and room issues. Responded to inquiries and room requests made online, by phone and via email. Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Lead Front Desk Agent, 02/2022 - 05/2022 Xanterra Parks & Resorts – Grand Canyon, AZ,
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities. Welcome guess to front desk and engaged in friendly conversations while conducting check-in process. Responded to inquiries and room requests made online, by phone and via email.
Worked with housekeeping and maintenance staff to address and resolve building and room issues. Wrote and maintained incident reports, daily activity logs and other documents as requested by management. Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities. Stayed current on local attractions and special events to help guests with entertainment options.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards. Handled payment processing and provided customers with receipts and proper bills and change.
Led staff meetings for team of 10 to communicate 2 directives. Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements. Identified business issues, creating customized solutions for individual problems.
Reduced financial discrepancies by accurately managing accounting documentation. Treated associates with fairness and respect, providing recognition of accomplishments. Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Reviewed completed work to verify consistency, quality and conformance. Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Greeted customers, answered general questions and directed to appropriate locations. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Documented wake-up requests and set up automatic calls in system. Completed daily computer backups, checked for viruses and updated programs. Checked auditing discrepancies by reconciling cash drop and credit card transactions. Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Maintained cleanliness of bathrooms, lobby and front desk. Assessed data and information to check entries, calculations and billing codes for accuracy. Assessed data and information to check entries, calculations and billing codes for accuracy. Assessed data and information to check entries, calculations and billing codes for accuracy.
Education and Training
GED: , Expected in 01/2008 - Des Moines Area Community College - Ankeny, IA GPA: Status -
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