, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Talented and well-versed in customer service, retail sales merchandise, and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offered background marketing products within stores to maximize product profitability. Very dependable and reliable. Thinks outside of the box and resourceful.
Skills
Merchandising
Merchandising Plan Creation
Store Merchandising
Stocking and Replenishing
Product Inventory
Product Knowledge
Product Sales
Price Tagging and Shelf Labeling
Markdown Procedures
Interior and Exterior Displays
Promotional Planning
In-Store Event Promotion
Seasonal Campaigns
Retail Sales Professional
Marketing Prowess
Reliable and Punctual
Sales Planning
Sales Strategy
Sales Goals
Pricing Strategy
Visual Displays
Visual Merchandising
Cash Register Operation
Operational Improvement
Process Improvement
Problem Resolution
Customer Complaint Resolution
Business Operations
MS Office
Work History
04/2023 to CurrentPro Desk AssociateLipari Foods | , , Urbandale, IA
Provided outstanding customer service and ensured transactions were handled quickly and accurately.
Developed campaigns to increase public awareness of the company and engage customers.
Worked with the marketing department on branding strategies.
Monitored marketing content for quality, accuracy, and impact.
Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Communicated with media weekly to build relationships and optimize press coverage.
Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to a range of industry publications.
Maintained a proactive media relations program by distributing news releases for placement, building solid relationships, and monitoring media.
Utilized Pro benefits to drive sales for bulk pricing, Pro Xtra, and credit solutions.
Remained current with emerging customer service trends, techniques, and industry best practices.
Completed all other tasks assigned by the manager.
Worked independently and collaboratively in a fast-paced environment.
Implemented strong problem-solving skills and the ability to make sound decisions under pressure.
Responded to general questions with quote-building tasks and directed customers to a Pro Account Sales Associate (PASA) for escalation and a quick resolution.
Following all safety policies and standards provided a safe working and shopping environment.
01/2023 to 04/2023Fulfillment Center Warehouse AssociateScheels Sports | , , Bondurant, IA
Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Followed procedures at all times for personal and team safety.
Unloaded incoming trucks and properly staged inventory for processing.
Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors.
Operated frequency scanners to track shipment progression and input data into the shipping system.
Reviewed daily queue reports to confirm all orders were processed within the shipping system as scheduled.
Maintained tidy and clean work areas to promote optimal productivity.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Stocked shelves, racks, and cases with new or transferred merchandise.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Addressed customer complaints and requests by resolution or escalation.
Stayed current with emerging customer service trends, techniques, and industry best practices.
Completed all other tasks assigned by the manager.
Worked independently and collaboratively in a fast-paced environment.
Implemented strong problem-solving skills and the ability to make sound decisions under pressure.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
06/2022 to 01/2023Member Frontline CashierScheels Sports | , , Wentzville, MO
Greeted customers and responded to requests for information.
Answered questions about store policies and addressed customer concerns.
Remained current with emerging customer service trends, techniques, and industry best practices.
Completed all other tasks assigned by the manager.
Worked independently and collaboratively in a fast-paced environment.
Implemented strong problem-solving skills and the ability to make sound decisions under pressure.
Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Operated register system to process new purchases, item returns, and merchandise exchanges accurately and efficiently.
Helped customers complete purchases, locate items and join reward programs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Checked identification for proof of age for alcohol and tobacco sales.
Handled customer complaints and concerns and escalated them to the direct supervisor for a quick resolution.
03/2020 to 08/2020MerchandiserScheels Sports | , , O'Fallon, IL
Monitored and replenished display inventory and restructured according to available stock.
Educated staff about coordinating clothing racks and related displays to boost the effectiveness of promotions.
Prepared exciting and innovative visual displays to grab customer interest and promote sales.
Oversee inventory levels and keep adequate stock in product displays on the sales floor.
Answered customer questions regarding store merchandise, department information, and pricing.
Remained current with emerging customer service trends, techniques, and industry best practices.
Completed all other tasks assigned by the manager.
Worked independently and collaboratively in a fast-paced environment.
Implemented strong problem-solving skills and the ability to make sound decisions under pressure.
Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
Partnered with advertising directors, sales representatives, and managers to optimize promotions and coordinate delivery and merchandising schedule.
10/2019 to 03/2020CashierCompany Name | , , O'Fallon, IL
Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
Calculated total payments received during a period and reconciled this with total sales.
Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
Restocked, arranged, and organized merchandise in front to drive product sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Worked independently and collaboratively in a fast-paced environment.
Implemented strong problem-solving skills and the ability to make sound decisions under pressure.
Completed all other tasks assigned by the manager.
Answered questions about store policies and concerns to support positive customer experiences.
Remained current with emerging customer service trends, techniques, and industry best practices.
Ensured that each customer received outstanding service by providing a friendly environment.
07/2019 to 10/2019CashierCompany Name | , , Belleville, IL
Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers by answering questions and fulfilling requests.
Ensured that each customer received outstanding service by providing a friendly environment.
Remained current with emerging customer service trends, techniques, and industry best practices.
Completed all other tasks assigned by the manager.
Worked independently and collaboratively in a fast-paced environment.
Implemented strong problem-solving skills and the ability to make sound decisions under pressure.
Education
Expected in to to | Knob Noster High School (2016-2018), Knob Noster, MO, GPA: Status -
Family Career and Community Leaders of America (FCCLA)
Future Business Leaders of America (FBLA)
Air Force Junior Reserve Officer Training Corps (AFJROTC)
Track & Field
Tennis
Cheerleading
Expected in to to | KinesiologyCentral College (2020-2022), , GPA: Status -
Black Excellence in Pella (BEP)
Campus Ministries
Campus Activities Board (CAB)
Track & Field
Expected in 05/2024 to to Bachelor of Science | KinesiologyLindenwood University (2023-2024), Saint Charles, MOGPA: Status -
Expected in 05/2020 to to High School Diploma | O’Fallon Township High School (2018-2020), O'Fallon, IL, GPA: Status -
Fellowship of Christian Athletes (FCA)
Future Business Leaders of America (FBLA)
Air Force Junior Reserve Officer Training Corps (AFJROTC)
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