Merchandiser Resume Example
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Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Retail Merchandiser focused on creating value for customers and product longevity for retail manufacturers. Reinforces client brands through effective advertising while staying aware of potential growth opportunities. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.
Skills
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Work History
06/2012 to 03/2020
Merchandiser Gulf Distributing Company – Montgomery, AL,
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Educated employees on new merchandise during seasonal workshops.
- Traveled to market, visited vendors and assisted buyers with merchandise selection.
- Supplied daily support to buyer and assistant buyer.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Rotated manufacturer products as needed.
- Answered customer questions regarding store merchandise, department information and pricing.
- Unloaded arriving product stock and moved to store display areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
03/2007 to 04/2011
Customer Service Representative American International Group – Phoenix, AZ,
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Entered customer information to verify information provided to process loans
- Took payments on loan account
- Called daily past due accounts
- Filed proper paperwork for garnishments
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with up to 5 calls in queue per minute.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
09/2001 to 11/2006
CSR Fogo De Chao – Dallas, TX,
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Data Entry
- Collected on past due account
- Filed proper paperwork for garnishments
- Took daily loan payments
- Sold Merchandise
05/1997 to 12/2000
Receptionist Barrett Business Services – Belmont, NC,
- Posted payments
- Accounts Payable/Receivable
- 10-key calculator
- Typewriter
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Triaged incoming calls on 10-line phone system and directed to departments based on customer needs.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Collected, sorted, distributed and sent mail and packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for department heads.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Expected in 05/1998
High School Diploma:
Mt. Zion High School - ,
Mt. Zion High School - ,
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Resume Overview
School Attended
- Mt. Zion High School
Job Titles Held:
- Merchandiser
- Customer Service Representative
- CSR
- Receptionist
Degrees
- High School Diploma
