Retail Merchandiser focused on creating value for customers and product longevity for retail manufacturers. Reinforces client brands through effective advertising while staying aware of potential growth opportunities. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.
Skills
Originality and Creativity
Design Implementation Coordination
Product Launch Support
Display Model Assembly
Cleaning and Sanitizing
New Display Creation
Adaptability and Flexibility
Pricing and Signage Updating
Work History
06/2012 to 03/2020
MerchandiserGulf Distributing Company – Montgomery, AL,
Merchandised new stock to appeal to customers, grab attention and drive sales.
Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Educated employees on new merchandise during seasonal workshops.
Traveled to market, visited vendors and assisted buyers with merchandise selection.
Supplied daily support to buyer and assistant buyer.
Loaded and unloaded merchandise using ladder and pallet jack.
Rotated manufacturer products as needed.
Answered customer questions regarding store merchandise, department information and pricing.
Unloaded arriving product stock and moved to store display areas.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
03/2007 to 04/2011
Customer Service RepresentativeAmerican International Group – Phoenix, AZ,
Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Entered customer information to verify information provided to process loans
Took payments on loan account
Called daily past due accounts
Filed proper paperwork for garnishments
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered constant flow of customer calls with up to 5 calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
09/2001 to 11/2006
CSRFogo De Chao – Dallas, TX,
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Data Entry
Collected on past due account
Filed proper paperwork for garnishments
Took daily loan payments
Sold Merchandise
05/1997 to 12/2000
ReceptionistBarrett Business Services – Belmont, NC,
Posted payments
Accounts Payable/Receivable
10-key calculator
Typewriter
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Triaged incoming calls on 10-line phone system and directed to departments based on customer needs.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Collected, sorted, distributed and sent mail and packages.
Routed incoming mail and messages to relevant personnel without delay.
Corresponded with clients through email, telephone or postal mail.
Scheduled and confirmed appointments and meetings for department heads.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Expected in 05/1998 to to
High School Diploma: Mt. Zion High School - , GPA: Status -
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