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Merchandiser Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Retail Merchandiser focused on creating value for customers and product longevity for retail manufacturers. Reinforces client brands through effective advertising while staying aware of potential growth opportunities. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.

Skills
  • Originality and Creativity
  • Design Implementation Coordination
  • Product Launch Support
  • Display Model Assembly
  • Cleaning and Sanitizing
  • New Display Creation
  • Adaptability and Flexibility
  • Pricing and Signage Updating
Work History
06/2012 to 03/2020
Merchandiser Gulf Distributing Company Montgomery, AL,
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Educated employees on new merchandise during seasonal workshops.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Supplied daily support to buyer and assistant buyer.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Rotated manufacturer products as needed.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Unloaded arriving product stock and moved to store display areas.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
03/2007 to 04/2011
Customer Service Representative American International Group Phoenix, AZ,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer information to verify information provided to process loans
  • Took payments on loan account
  • Called daily past due accounts
  • Filed proper paperwork for garnishments
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
09/2001 to 11/2006
CSR Fogo De Chao Dallas, TX,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Data Entry
  • Collected on past due account
  • Filed proper paperwork for garnishments
  • Took daily loan payments
  • Sold Merchandise
05/1997 to 12/2000
Receptionist Barrett Business Services Belmont, NC,
  • Posted payments
  • Accounts Payable/Receivable
  • 10-key calculator
  • Typewriter
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on 10-line phone system and directed to departments based on customer needs.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected, sorted, distributed and sent mail and packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled and confirmed appointments and meetings for department heads.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Expected in 05/1998
High School Diploma:
Mt. Zion High School - ,
GPA:

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Mt. Zion High School
Job Titles Held:
  • Merchandiser
  • Customer Service Representative
  • CSR
  • Receptionist
Degrees
  • High School Diploma

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