merchandise compliance manager resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Detail-oriented Compliance Manager offering 11 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

  • Information gathering
  • Quality controls
  • Regulatory examinations
  • Compliance documentation
  • Conducting investigations
  • Product Recall Process
  • Food Safety Compliance
  • Audit Support
  • Key Food Safety Performance Indicators
  • Process Management
  • Internal Audits
  • Training delivery
  • Document reviews
  • Workday
Work History
09/2005 to 08/2021 Merchandise Compliance Manager Jc Penney | Cedar Hill, TX,
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Facilitated company-wide review of personnel wage and hour practices.
  • Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Managed compliance efforts, reporting and audits.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Backed data security and information privacy efforts.
  • Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Drove optimization of regulatory risks management, control testing and process improvements.
  • Conducted quarterly audits of environmental management compliance.
09/2005 to 08/2021 Member Support Manager Sam's Club | City, STATE,
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Maintained store equipment, printers and fax machines.
  • Established and implemented training programs to maximize team performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Taught Team leads and Frontend effective customer service techniques.
  • Continuously encouraged employees within department to present positive, exemplary image to customers.
  • Trained and developed personnel to improve safety, employee relations and resolve issues.
  • Supervised and performed human resource management functions for 85 subordinates.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Effectively supervised staff of 85-125 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Greeted and welcomed new members, establishing and updating memberships.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Entered data into Workday system, implementing tight safeguards to secure financial and personal information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
09/2005 to 08/2021 Asset Protection Manager Sam's Club | City, STATE,
  • Controlled reduction of loss inventory by protecting company assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Wrote reports for internal and external crime, burglary or theft.
  • Monitored paperwork procedures to prevent error-related losses.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Oversaw received and outbound shipments through inventories and audits and complied with shipment procedures.
  • Reduced shrink through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Reviewed tracking system information to uncover and successfully pursue over in overcharged claims.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Upheld Strict OSHA Compliance
Expected in Associate of Arts | Early Childhood Education Illinois Valley Community College, Oglesby, IL GPA:
Expected in 06/2013 Associates in Business Management | Business Management University of Phoenix, Tempe, AZ GPA:

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Resume Overview

School Attended

  • Illinois Valley Community College
  • University of Phoenix

Job Titles Held:

  • Merchandise Compliance Manager
  • Member Support Manager
  • Asset Protection Manager


  • Associate of Arts
  • Associates in Business Management

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