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Medical Communications Manager Resume Example

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MEDICAL COMMUNICATIONS MANAGER
Professional Summary
Bilingual and driven Health Care Communications Program Manager with over 12 years experience in the health care and communications field.  Areas of expertise include: high-quality health care and disease management, managing personnel, finances and operations, and evaluating patient care for effectiveness to implement necessary changes to policies and infrastructure.  Also skilled in organizing activities consistent with agency goals and mission, special event planning, fundraising, branding and marketing, grant writing, editing, as well as gathering and analyzing statistical data to develop necessary programming.
Education and Training
2013
Master of Arts: Health CommunicationUniversity of Miami - City, State
2003
Bachelor of Science: Journalism and Electronic MediaUniversity of Miami - City, State
Professional Highlights
  • Program management
  • Patient Oriented
  • Cultural awareness and sensitivity
  • Exceptional problem solver 
  • Superb interpersonal and communication skills
  • Critical thinking proficiency
  • Detail-oriented
  • Deadline-driven
  • Proven patience and self-discipline
  • ?Government relations knowledge
  • Non-profit marketing and branding
  • Event planning and logistics
  • Journalism background
  • Creative
  • Self-starter
Professional Experience
05/2016 to Current
Medical Communications ManagerCompany Name - City, State
  • Implemented successful procedures and programs for over 8,000 Alpha-1 patients that resulted in improved, higher-standard of patient care
  • Performed productivity studies in clinical and administrative areas
  • Created an efficient database to maintain medical study documentation (contracts, expense reimbursement forms, memorandums, site census forms, contact lists of participating study sites and coordinators, etc.)
  • Executed and implemented first patient satisfaction medical survey for Alpha-1 patients in Canada
  • Oversaw and implemented patient satisfaction surveys for US-based Alpha-1 patients on augmentation therapy
  • ?Created annual goals, objectives and budget and made recommendations to reduce costs and increase efficiency for national health conferences, patient education events and training meetings
  • Administered, directed and coordinated the activities of patient care providers
  • ?Served as liaison between management, clinical staff, patient care providers and the community
  • ?Cooperated with other health related agencies and organizations in community activities
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines
  • ?Established and maintained positive relationships with patients, other area health care providers, physicians, pharmaceutical companies and  the community at large
08/2013 to 12/2013
Research and Teaching AssistantCompany Name - City, State

Analyzed and coded over 100 interviews in Spanish using advanced statistical software to identify themes in multi-ethnic identities

Used a variety of teaching techniques to encourage student critical thinking and discussion in "Freedom of Expression" course

Developed, administered and corrected tests and essays in a timely manner

10/2011 to 04/2016
Communications and Research SpecialistCompany Name - City, State
  • Co-creator of Risk Evaluation to Achieve Continued Health (REACH) program to help improve the quality of life for patients not on augmentation therapy
  • Developer of comprehensive REACH database to monitor the health status of over 200 patients (oversaw intake process, risk levels and special needs)
  • Oversaw completion of five-year, longitudinal medical study aimed at improving the survival rate of Alphas (assisted with the creation of interventions, educational mailings, data input and analysis, and maintained IRB-approved regulatory materials)
  • Created educational brochures and designed promotional products for REACH program
  • Assisted with marketing and branding of REACH program at national health conferences and educational events
  • Organized travel, hotel and registration of over 100 staff members and patients for medical conferences and special events
  • Awarded educational scholarships to allow patients in financial need, as well as their families, to attend Alpha-1 national events
  • Created new welcome packet literature for Alpha-1 patients
  • Co-editor of quarterly Alpha-1 patient newsletter


01/2005 to 09/2011
Assistant Managing DirectorCompany Name - City, State
  • Secured over $5 million in federal and local funding to improve the historic Miami River
  • Co-creator of first bilingual historic markers along the Miami River
  • Co-Creator of "Miami River Works for Me" public awareness campaign
  • Raised over $50,000 annually for the Miami Riverday festival, a free, public event
  • Managed all aspects of the Miami Riverday festival, including but not limited to: securing Miami-Dade and City of Miami grant funding and local sponsorships, permitting, media coverage, entertainment, boat tours, historical re-enactments; event attracted between 3-5,000 locals and tourists annually
  • Organized and hosted volunteer clean-up events with local universities, non-profits and community groups; worked with local businesses to sponsor supplies for mural paintings, tree plantings and litter removal to beautify the Miami River
  • Hosted the first strategic planning meeting with state and local representatives to discuss river-revitalizing initiatives
  • Coordinated monthly meetings for all seven subcommittees
  • Provided advisory recommendation to Miami City Commission and Miami-Dade County Board of County Commissioners on all plans and projects impacting the Miami River


09/2003 to 12/2004
Editor and ReporterCompany Name - City, State

Performed editing, mapping, fact-checking, research and photography

Reported community news for Coconut Grove, Brickell Downtown Miami and Miami City Hall to meet daily deadlines
?
06/2003 to 08/2003
Writing InternCompany Name - City, State
Conducted interviews of high-profile Hispanic celebrities
Served as reporter and photographer for weekly stories
Assisted with mapping/layout of articles for weekly magazine

?
Skills

Desktop Publishing Software: Photoshop, Illustrator, Quark

Microsoft Office - Word, Excel, PowerPoint
NVIVO qualitative research statistical software
Great interpersonal communication skills
Adept at developing constructive relationships with a wide range of business and community partners
Passionate about managing, planning and promoting programs and events to benefit the community
?
Languages
Bilingual Spanish
French (intermediate)
Accomplishments

Former Vice-Chair of the City of Miami Waterfront Advisory Board

Editor and writer of the 2003-2004 Hispanic Scholarship Guide, sponsored by the Ford Motor Company and Vista Magazine
Member of the University of Miami's Alpha Lambda Delta Honor Society
Member of the University of Miami's Golden Key National Honor Society
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Resume Overview

School Attended

  • University of Miami

Job Titles Held:

  • Medical Communications Manager
  • Research and Teaching Assistant
  • Communications and Research Specialist
  • Assistant Managing Director
  • Editor and Reporter
  • Writing Intern

Degrees

  • Master of Arts : Health Communication
    Bachelor of Science : Journalism and Electronic Media

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