I am a driven ghanaian professional with a broad range of experience in marketing, Events Management and hospitality seeking to leverage a polished background to take the next career step with a respected organization.
Inventive and industrious Marketing and Events Professional with over 10 years of industry experience. Expertise in digital marketing, new media and excellent grasp of SEO practices. Demonstrated history of capturing new markets through the development of innovative and well-researched market strategies. highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Events Production & Execution
Project Planning
Excellent Leadership skills
Sales Strategy Familiarity
Promotions Planning Skills
Customer Demographics Understanding
Relationship Building
Evaluation of Marketing Campaigns
Marketing Strategies
Customer Service
Microsoft Office Suite
Verbal and Written Communication
Database Skills
Team Collaboration
Experience
11/2020 to Current
Marketing & Communications Manager, Spa Director GLOWBANK_GH – City, STATE,
Main Job Functions :
Developing and executing a comprehensive digital marketing strategies to drive potential clients through various channels including Instagram, Facebook, Snapchat, etc.
Participating in the improvement of customer experience.
Managing the Brand's reputation online to ensure a positive public opinion about the Company.
Engaging existing and potential clients to patronize our services.
Booking clients for our services by scheduling date and time, and responding to their needs on time.
Assigning our trained therapists to Clients for Spa sessions.
keeping financial records of Spa Activities, storage management, etc.
Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Maintained calm, professional and fully functional facility at all times.
Maintained meticulous records to document client information.
Documented client records and information.
Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Created seasonal and targeted offers to enhance visibility and generate revenue.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
04/2017 to Current
C.E.O/Crew LeaderTeam Beava (Event Protocol Service) – City, STATE,
Lead a team of 120 members for Event ushering, pritocol and banquet services.
Organised personal hygeine and grooming programs for team members for excellent service.
Directed and Mentored newly hired crew members to prepare each for job roles.
Established and maintained professional working relationships with employees.
Delegated daily tasks to team members to optimize group productivity.
Organized crew placement per job function when assigning work.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Collaborated with other vendors for excellent execution of Corporate Events, Weddings, Parties, State functions etc.
02/2017 to Current
Events & Business Development ManagerBEAVA KREATIONZ – City, STATE,
Main Job Functions
Planning, designing/styling, Cordinating and hosting Events
Creative Lead for Events production and execution.
Creating unique visual styles to suit Client's vision and Industry standards.
Designing and presenting Events & Marketing Proposals to existing and potential clients for profit maximisation and customer retention
Planned advertising campaigns for online, print and other mediums.
Developed marketing strategies based on corporate objectives and market trends.
Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Collaborated with other departments to coordinate strategic marketing activities.
Cultivated business partnerships to build lasting relationships with internal and external parties.
Planned and facilitated meetings to share marketing plans and explain future business goals.
Assessed projects against budgets and timelines, keeping team and assignments on task.
Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Coordinated marketing events for showcasing product and service offerings.
Collected and analyzed market research data for use in forecasting.
Interviewed and hired talented individuals to add value to marketing team.
Created marketing policies and procedures, evaluating and revising to maximize team efforts.
Designing all Marketing Programs for the Company such as Advertising, Brand Awareness, Sales Strategies, Digital Marketing & Social Media Management, Designing and implementing Competitive Pricing and Promotional strategies, Planning, Designing/Styling, and Cordinating Corporate Events, Weddings, Private Parties, street parties for kids and the vulnerable, and head of Professional Ushering/Banquet Service Team
Holding production meetings with vendors and staff ahead of and after service delivery.
Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
10/2006 to Current
Operations & Administrative/Data Manager. SSNIT, Social Security And National Insurance Trust (SSNIT) – City, STATE,
Main Job Functions:
Marketing & Sales, Data Management, Customer Service & Business Communication, Compliance Enforcement, Pensions Management, Employer & Member/Client Registration, Branch Operational Activities, etc.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Delivered positive customer experiences by implementing effective quality assurance practices.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Presented performance and productivity reports to supervisors.
Connected with clients and developed strategies to achieve sales and customer service goals.
Responded to information requests from superiors, providing specific documentation.
Conducted employee observations and documented findings.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Collaborated with team leaders on quality audits.
Measured and reviewed performance via KPIs and metrics.
Monitored resource use to achieve set goals within budget constraints.
Conducted periodic assessments to evaluate company's financial performance.
Created corrective actions based on adverse KPI trends.
Published customer satisfaction results from feedback forms and correspondence.
Education and Training
Expected in 05/2018 to to
MBA: Masters Degree, Business Administration, Marketing University of Cape Coast - Cape Coast, Ghana, GPA:
Expected in 05/2012 to to
BBA: Bachelors Degree, Business Adm. Marketing University of Ghana/Methodist University College - Accra, Ghana, GPA:
Expected in 05/2006 to to
High School Diploma: Ashley’s Business College - Accra, Ghana , GPA:
Expected in to to
Business Studies (D.B.S): Office Administration, Accounting, Typing, Etc. Ashley’s Business College - N.V.T.I, NACVET, Etc, GPA:
: Events Designing Master Class With Preston Bailey UNIQUE FLORAL - Accra, Ghana, GPA:
Expected in to to
HOBBIES: - , GPA: Cooking and Organizing People
Certifications
Events Vendors Association of Ghana (EVAG)
Additional Information
I'm a 36 years Old ghanaian who is versatile, result oriented, industrious, and multifunctional. A temporary resident of Canada who is poised to contribute to the development of Canada with my skills and experiences in the Areas of Business Administration, Events Management and hospitality for profit maximisation and national growth.
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