lease administration manager lease compliance manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results-driven real estate professional and lease administration manager with 18 years of experience in retail and commercial sectors with expertise in directing strategic initiatives. Cultivate strong industry relationships across landlords, developers, broker firms, attorneys, and fellow real estate professionals. Exceed department goals through development / implementation of best practices to increase employee output, communicate corporate objectives and introduce compensation plans to reward high-performing individuals. Confident leader with strong people development, coaching and mentoring skills.

  • Lease Administration
  • Portfolio Management
  • Renewal Negotiations
  • Franchisee Support and Education
  • Facility Maintenance
  • P&L Management/Budget
  • Site Selection/Market Research
  • Staff Development
Lease Administration Manager, Lease Compliance Manager, 10/2002 - Current
Baylor Scott & White Health Georgetown, TX,

Responsible for all Lease Administration, Compliance and Property Accounting activities for the world's largest salon company with annual Revenue of 1.9 billion dollars, 9,600+ corporate and franchise salons, operating as 50 diverse brands in the United States, Canada and the United Kingdom.

  • Manage the payment of over $360 million in annual occupancy costs for 9,600 salons.
  • Developed and implemented Regis abstraction/administration standards and tracking of critical lease metrics.
  • Created the global occupancy cost (CAM, insurance, real estate tax, utilities) audit program resulting in savings of over $10.5M.
  • Originated construction allowance tracking and invoicing procedures to ensure 100% collection & recovery of allowances.
  • Provide leasing support, training and education to Regis Franchisees. Assist Franchisees in negotiating landlord disputes and real estate decisions.
  • Collaborate with Finance & Real Estate on all lease related activities and occupancy decisions.
  • Direct internal staff of 12-18 Administrators. Mentor, provide career development and coaching.
  • Responsible for company's future rent obligation on 9600 salons stated on footnote in annual 10K statement.
  • Successfully merged Lease Administration and Lease Compliance Departments into one cohesive group resulting in improved efficiencies, staff development, G & A expense reduction and increased productivity.
  • Converted 6700 payments to ACH program resulting in annual savings of over $650,000.
  • Implemented change from outsourced to in-house audit program resulting in additional savings for company,
Real Estate Analyst, Facilities Manager, 06/1998 - 10/2002
Select Comfort City, STATE,
  • Managed external broker network, worked with developers and landlords on new locations. Increased awareness of the brand and the company's future development plans.
  • Spearheaded identification of potential new stores by researching market activity, sites, and presentation to VP of Real Estate and committee.
  • Negotiated lease renewals for a portfolio of 300 company owned retail stores.
  • Abstraction and administration of company leases into real estate database.
  • Developed process for completion of construction close out packages, collection of company's construction allowances.
  • Audited & approved all property invoices. Negotiated and resolved any discrepancies.
  • Successfully managed annual repair budget for portfolio. Usually came in under budget while meeting repair needs.
  • Participated in the selection of contract services, vendor negotiation of service agreements and day-today monitoring of vendor performance.
  • Provided detailed scopes of work and accurate budgeting dollars for future repair/replacement projects.
  • Assisted in creating store level repair budgets and presenting to the VP of Store Operations to obtain consensus.
  • Directed store remodel project. Effectively managed General Contractors, Vendors, and Architectural firms throughout the construction process. Project came in 12% under budget.
Practice Transition Coordinator, 1997 - 06/1998
Professional Practice Transitions / Sullivan Schein Dental City, STATE,
  • Networked and coordinated introductions between retiring dentists and new dental students.
  • Negotiated and facilitated the sale of dental practices between dentists.
  • Developed the standardization of the protocol for drafting all legal contact agreements and documents.
  • Coordinated and facilitated the closings and transfers of ownership.
  • Office support for VP Broker and 6 Field Representatives.
Bachelor of Science: , Expected in
University of Wisconsin Oshkosh - ,
Status -
: , Expected in
- ,
Status -

WI Real Estate License (inactive)

Various Real Estate/Leasing Courses through: ICSC, NRTA, PRSM

  • Saved company over $10.5 million in occupancy overcharges.
  • Managed store remodel project. Came in under budget and ahead of time.
  • Recognized as "Top Home Office Contributor" received award trip.
  • Implemented facility maintenance software installation. Centralized and streamlined work-orders resulting in 40% cost reductions for company.
  • Local NRTA Presenter/Educator.
  • Effective, motivating & inspiring leader with 99% Employee retention rate.

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Resume Overview

School Attended

  • University of Wisconsin Oshkosh

Job Titles Held:

  • Lease Administration Manager, Lease Compliance Manager
  • Real Estate Analyst, Facilities Manager
  • Practice Transition Coordinator


  • Bachelor of Science

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