Key Leader Resume Example Lululemon - Swampscott, Massachusetts

KEY LEADER

Professional Summary

Ambitious student currently finalizing Masters, in Clinical and Mental Health Counseling at Lesley University and prepared to contribute abilities to the internship role while further developing acquired skills and gaining real-world experience. Highly organized, proven leader focused on establishing and maintaining school counseling program objectives in collaboration with supervisor, teachers and parents. Sensitive to socioeconomic and cultural difference of students.

Skills

Business Operations
Customer Service
Communication Skills
Mediation and Crisis Intervention

Team Collaboration and Leadership
Child and Adolescent Mentoring
Multi-tasking Strength
Problem Resolution

Work History

Key Leader , 12/2019 to Current
Lululemon – Lynnfield, MA

Maintained organized, presentable merchandise to drive continuous sales
Educated associates on market trends and stayed up-to-date on forecasts and lululemon news
Engaged with customers to effectively build rapport and lasting relationships
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Trained and developed new sales team associates in products, selling techniques and company procedures
Partnered with managers to identify and capitalize on sales trends and brand initiatives
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals

Assistant Director, 07/2017 to Current
Sup East Coast Style – Salem, MA

Worked closely with manager to provide effective assistance for specific aspects of business operation
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility
Led 35+ campers in special projects and daily operations
Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts
Worked with directors and board members to develop lesson plans and special events for children
Recruited and trained all volunteers and staff in care of children and facility procedures
Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues
Arranged packed activity schedule with numerous outdoor activities, yoga, crafts and learning opportunities, while engaging with children
Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies
Complied with state licensing requirements under direction of program manager
Earned First Aid, and CPR certifications with emphasis on children's treatment protocols

Registered Yoga Teacher, 05/2016 to Current
Emily Julia Yoga – Swampscott, MA

Registered 200 HR , in adult and children yoga theories practice
Owner and operator of Emily Julia Yoga
Developed new yoga skills through continuous study and practice
Built connections with students to increase comfort with class and encourage return visits
Planned, set up and led yoga classes for beginner through advanced practitioners
Partnered with Sup East Coast Style to develop paddle-board yoga workshops for youth and adult programs
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Incorporated safety, fun and creativity in lesson design and application
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Key Leader, 12/2018 to 12/2019
Lululemon – Burlington , MA

Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
Managed over 25 employees daily
Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
Generated client retention by accurately organizing and executing community fitness classes and events
Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers

Education

Master of Arts: Mental Health Counseling, Expected in 06/2022
Lesley University - Cambridge, MA

Bachelor of Science: Hospitality Administration and Management, 2014
Johnson and Wales University - Providence, RI

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Lululemon
Sup East Coast Style
Emily Julia Yoga

School Attended

Lesley University
Johnson and Wales University

Job Titles Held:

Key Leader
Assistant Director
Registered Yoga Teacher

Degrees

Master of Arts : Mental Health Counseling , Expected in 06/2022
Bachelor of Science : Hospitality Administration and Management , 2014

Key Leader Resume Example

Resume Score: 80%

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