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Summary
A highly motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Accountable and approachable with a positive attitude. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about mental health and well-being.
Skills
Effective communication skills with the ability to build a healthy rapport with clients
Excellent ability to adapt to changing situations and prioritize interventions and conflict management as required
Experienced in understanding student distress and crisis
Organized with exceptional attention to detail with admirable documentation skills
General understanding of the Steppedcare model
Ability to create workshop content with experienced presentation skills
Proficient in Microsoft Office, Case Flo, OneKey Common Assessment, and CAMS Application
Accountable, motivated self-learner
Understanding of student distress and crisis with the ability to work in urgent situations
Experienced in referrals clients to access appropriate community resources
Clear communication and ability to triage details of importance for assessment
Time management and priority setting
Experience
12/2020 to CurrentJOBFive Star Quality Care, Inc. | Olympia, WA,
Developed and maintained relationships with community stakeholders as part of generating and managing client referrals
Conducted Intake/Assessments to understand and document Client's employment-related strengths, needs, abilities, and skills
Created individualized Employment Action Plans to support the client’s journey in securing long-term employment, post-secondary goals, and support with short-term employment-related training/supports
Responsible for placing clients in employment meeting KPI Indicators, surveying the labor market for suitable opportunities
Complete up to 8-10 new client intakes each week
Secured 7-10 job starts per month with the highest amount secured at site level annually
Consulted with, Case Workers referrals and identified Action Plan for - Social Assistance, Employment Insurance, Youth with Higher Support needs, and Persons with Disability Clients
Conducted one-to-one workshop facilitation with clients including Job Search, Labor Market, Interview Skills, Resume Writing, and more
Identified and predicted barriers clients may experience and provided necessary coaching, and support
Provided retention support of 12 months, including employment, counseling, life stabilization and education goals
Delivered services in line with WCG contract, guidelines, policies, procedures, and performance requirements
Ability to manage caseload of 120+ clients and complete administrative tasks in a timely manner including but not limited to client documents, expenditures, outcomes, case notes, etc
Proficient in CAT/CAMS, CaseFlo, MS Excel and Word with strong ability to troubleshoot
Strong customer service skills Able to maintain composure during difficult and high-pressure situations
Ability to think outside the box, pivot and lead change management
12/2013 to 02/2021REGISTERED PRACTICAL NURSEKensington Gardens Long Term Care Facility | City, STATE,
Organized Assume responsibility for the provision of Quality, Care in the resident home area (RHA) as per The Kensington Garden's policies and accountability framework for up to 50 residents
Adhered to infection control procedures to facilitate a safe, clean patient environment following CNO Standards
Assumed responsibility for medication administration, narcotic control, application of treatments and dressings, transcription of Physician orders, reordering of medications, and other skills
Respects spiritual, cultural, and ethnic aspects of a resident's life
Managed and empowered the Personal Care staff with the responsibility to plan effective care for each resident
Organized and co-ordinates Personal Care with hospital, home, and community to meet individual, family, and group needs
Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
12/2014 to 12/2016ADMINISTRATIVE ASSISTANTDufferin Peel District School Board | City, STATE,
Scheduled appointments, meetings, and events for management staff
Responded effectively to sensitive inquiries or complaints
Answered phone calls and emails to provide information, resulting in effective business correspondence
Provided secretarial and office management support while building cooperative working relationships
Pleasantly welcomed visitors, answered phone calls and maintained the front reception desk.
Education and Training
Expected in 07/2023 to to CPR - First Aid | Claires Ambulance, , GPA: Status - Code of Conduct, Environmental Safety, Onboarding Code of Conduct, Onboarding Environmental Safety, Onboarding Violence Prevention Awareness, Onboarding Workplace Harassment, Staff Onboarding, Workplace Harassment, Better Jobs Ontario, CASL & Privacy, Documentary Evidence Requirements, EO Fraud Prevention - Do the Right Thing, Modern Slavery in Canada, Supportive Technology, Working Together: The Code and the AODA
Expected in 04/2013 to to Nursing Diploma | Humber College, Toronto, ONGPA: Status -
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