Janitorial Cleaner Resume Example

• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Provided quick turnaround time when customers called with questions, usually within 1 hours.
• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
• Analyzed customer needs and provided best options, upselling products and services.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
• Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
• Generated new leads and identified potential clients by using successful direct marketing strategies.
• Delivered outstanding customer service and built rapport with clients.
• Maintained pleasant and cordial attitude at all times, even when issues arose.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.

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• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
• Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
• Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
• Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
• Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
• Gathered information to produce accounts payable reports for review.
• Maintained historical records by microfilming and filing documents.
• Prepared monthly and year-end closing statements, financial documents, and invoices.

• Helped customers find specific products, answering questions and offering advice.
• Provided assistance with purchases, locating items and signing up for rewards programs.
• Processed returned items in accordance with store policy.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Welcomed customers, offering assistance to help find necessary store items.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Processed customer payments quickly and returned exact change and receipts.
• Worked closely with front-end staff to assist customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.