janitorial cleaner resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
The many opportunities I've had the pleasure of experiencing have made who I am. I'm a strong customer service representative, who can handle anything thrown his way. The only weakness I seem to posses is needing more work to tackle. If it was ever a problem, it especially is now, that the new generation of youth workers needs experience. I have that, and then some. I'm ready to make a difference in the world, and I will work everyday to make that happen.
Accomplishments
Resolved product issue through consumer testing.
Supervised team of 27 staff members ( Janitorial Lead).
Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Supervised team of 54 staff members (Lead Server).
Collaborated with team of 4 in the development of A/V systems around the world.
Skills
Custodial team leadership
Public relations
Cleaning processes and tools
Equipment maintenance
Crew Management
Work orders
Facilities maintenance
Bloodborne Pathogen training
Sanitation Practices
Multi-site service
Sales of merchandise
Customer Service
Design principles
Issue Analysis
Customer Interaction
Blueprints and Schematics
Project Management
Production Assistance
Repair services
Troubleshooting
Safety and compliance
Project support
Inventory oversight
Production Scheduling
Cost Control
Staff education and training
Customer rapport
Team Training
Environmental compliance
Commercial construction
Time management
Safety Equipment
Guest relations management
Food spoilage prevention
Bill Computation
Order Accuracy
Menu Memorization
Guest relations
Front-of-house display creation
Dining area maintenance
Cash handling
Accurate money handling
Food and beverage pairings
Upselling techniques
Work History
Janitorial Cleaner, 07/2021 - 10/2021 The Kraft Heinz Company – Amsterdam, NY,
Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
Cleaned, stocked and sanitized restrooms and inspected areas to deliver guests immaculate, safe environments that reflected well on employer.
Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout 200-acre campus.
Trained and coached new team members in steam cleaning carpets and upholstery.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Handled equipment, chemicals and materials properly and with caution.
Used time management and efficient cleaning methods to meet deadlines.
Completed routine floor stripping, sealing and finishing.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Organized and used industrial cleaning products following strict safety procedures.
Delivered quality customer service to address urgent needs and cleaning requests.
Emptied trashcans and transported waste to collection areas.
Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Kept server areas clean and stocked to increase efficiency while working tables.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Prepared specialty desserts for customers for special occasions.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Used cash registers and credit card machines to cash out customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up-to-date on menu changes to help customers make food choices.
Inspected dishes and utensils for cleanliness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Checked identification for minimum age for sale of alcoholic beverages.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bussed and reset tables to keep dining room and work areas clean.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
No Degree: English Literature, Expected in - RCBC - Mt. Laurel, NJ, GPA: Status -
High School Diploma: , Expected in 06/2017 - Cherokee High School - Marlton, NJ GPA: Status -
Awarded National Honors Society all four years in a row.
Participated in all of the Theater plays and musicals.
Relevant Coursework Completed: Italian & Accounting.
Completed professional development in T.V. Broadcasting.
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