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Interpretive Guide Resume Example

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INTERPRETIVE GUIDE
Summary

Motivated Social Work student with great understanding of Human Behavior in the Social environment. Dedicated to making real-world contributions and expanding knowledge through great Communication skills. Proven ability to work hard while maintaining professionalism.

Skills
  • Presentation skills
  • Script creation (When writing my tour)
  • Social media
  • Research
  • Special events and celebrations
  • Customer service
  • Planning and coordination
  • Problem resolution
  • Communication
Experience
Interpretive Guide, First Missouri State Capitol , June 2019-CurrentSt Chalres, Missouri
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Delivered information through narratives on locations throughout [Location] area, relaying lesser-known stories for interest.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved operations by working with team members and customers to find workable solutions.
Sales Associate, Ole Tyme Produce Inc., June 2018-March 2019St Charles , Missouri
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Teacher's Assistant, Goddard School, August 2017-May 2018St Charles , Missouri
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Arranged and led activities for students, including [Type], [Type] and [Type].
  • Attended in-services, workshops and seminars.
  • Managed daily attendance and reported absences and tardies to [Job title] for parental notification.
  • Assisted teacher in monitoring students' progress using [Type] method and by reviewing test scores and classwork.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Cashier, Toms Supermarket , August 2015-July 2017Mascoutah, IL
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Worked closely with front-end staff to assist customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
High School DiplomaMascoutah High School , , IllinoisMay 2014
Associate of ArtsSouthwestern Illinois College, , BellevilleILJune 2018
Social Work (BSW), , , Lindenwood University, , Saint CharlesMOExpected in 2021
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Resume Overview

Companies Worked For:

  • First Missouri State Capitol
  • Ole Tyme Produce Inc.
  • Goddard School
  • Toms Supermarket

School Attended

  • Mascoutah High School
  • Southwestern Illinois College
  • Lindenwood University

Job Titles Held:

  • Interpretive Guide
  • Sales Associate
  • Teacher's Assistant
  • Cashier

Degrees

  • High School Diploma
    Associate of Arts

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