Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
- Talented iron door Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements. Experienced with various power tools, hand tools and reading tape measure accurately.
- Ambitious student pursuing a Business Analytics degree eager to contribute developed knowledge in a analyst role. Skilled in word and excell in professional settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
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Experience
Installer, 10/2020 - 05/2022
Grande Communications Networks, Llc – Portland, OR,
Grande Communications Networks, Llc – Portland, OR,
- Installing iron doors for new homes remodeling existing homes.
- Installed complete systems at new residential and business construction sites.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Completed daily appointment schedule to drive quality and timely service.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Inventoried required material, tools and equipment to record product on-hand or to be ordered.
- Applied knowledge of carpentry and general construction to complete attractive finish work.
- Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
- Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
- Wired equipment and followed safe electrical procedures to eliminate risk.
- Delivered exceptional service to customers by answering questions and responding quickly to issues.
- Submitted detailed service order tickets to management department upon job completion.
- Demonstrated proper use of equipment to customers to reduce risk of accidents or damage to health and to meet health and safety requirements.
- Maintained inventory of supplies, materials and tools needed to work on job sites.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Customer Service Representative, 07/2019 - 08/2020
Farmtek – Dyersville, IA,
Farmtek – Dyersville, IA,
- Documented customer correspondence in CRM to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Tier 2 Technical Support Specialist, 11/2017 - 05/2019
Rich Products Corporation – El Segundo, CA,
Rich Products Corporation – El Segundo, CA,
- Answered tier 2 calls for Apple products.
- Supported Apple customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Monitored service orders to completion and closed service tickets.
- Assisted online users via live chat, web conference and phone to resolve issues related to iOS and Mac use and access.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Assessed iOS and Mac issues to determine appropriate troubleshooting methods for remediation.
- Consistently responded to customer service emails within standard response window.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Assisted customers with iOS and Mac technical issues via email, live chat and telephone.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Managed IT setup and service requests for hardware, iOS and Mac for local and remote users.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided real-time support to everyday users of Apple products.
- Devised incisive workarounds and resolutions for technical problems.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained records, logs and lifecycle documentation of work requests.
Construction Worker, 11/2014 - 07/2015
West Telecom – City, STATE,
West Telecom – City, STATE,
- Tested manholes to make sure the air pressure was correct before they could begin using them.
- Provided industry insight to coworkers to assist work completion.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Coordinated communication between equipment operators via two-way radios and hand signals.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
- Notified supervisors of faulty operations and defective materials.
- Logged inventory of materials used to maintain workplace access to supplies.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Customer Service Representative, 12/2012 - 08/2014
Company Name – City, State,
Company Name – City, State,
- Assisted approximately 8 customers each hour with internet and technical support questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize internet sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered 52+ inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Reviewed account and service histories to identify trends and issues.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
Education and Training
Bachelor: Business Anlytics, Expected in
Hallmark University - San Antonio, TX
Hallmark University - San Antonio, TX
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School Attended
- Hallmark University
Job Titles Held:
- Installer
- Customer Service Representative
- Tier 2 Technical Support Specialist
- Construction Worker
- Customer Service Representative
Degrees
- Bachelor
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