Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Focus
  • Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
  • Looking for an opportunity to use my knowledge and experiences in an growing company.
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Retail Sales Associate with 4+ years experience. Areas of expertise include responding quickly and resourcefully to customer requests or concerns, Giving information to customers about products, Representing the store in a professional and positive manner, Participating in physical inventory counts, Occasionally opening and closing the store, Accurately completing cash register transactions, Carrying out re-merchandising, display, price markdowns duties
  • House/ Maid Keeper successful at providing consistent and high-quality cleaning services. Accommodates customer needs at all times.
  • Stocker familiar with all aspects of logistics, shipping and receiving and general warehouse operations.

Core Qualifications
  • Shipping and receiving
  • Safety-oriented
  • Multi-tasker
  • Customer-service focused
  • Strong communication skills
  • Exceptional problem solver
  • Valid VirginiaDetermined
  • Basic math skills
  • Packing and scanning orders
  • Detail-oriented
  • Organized
  • Team player
  • Clean driving record
  • Active listening skills
  • Sharp problem solver
  • Customer- and service-oriented
  • Inventory control procedures
  • Loss prevention comprehension
  • Excellent communication skills
  • Listening skills
  • Reading comprehension skills
  • MS Office
  • Reliable and punctual
  • Hardworking
  • Cash handling
  • Hospitality background
  • Decision making skills
  • Self-directed
Education and Training
High School Diploma: , Expected in 2008
Caroline - Milford, Va

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Work Experience
Housekeeping, 04/2012 to Current
Dignity HealthLompoc, CA,
  • Providing good customer service
  • Move and arrange furniture.
  • Polish or dust equipment and/or furniture
  • Operate cleaning equipment
  • Gathered and emptied trash and recycling bins
  • Dusted and mopped all hard surfaces.
  • Notified building managers about needed repairs and replacement equipment.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
  • Traveled to and from work sites in a timely manner.
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
  • Stripped, sealed, finished and polished floors.
Stocker, 11/2014 to 2015
Ollie's Bargain OutletHampton, VA,
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Retail Sales Associate, 10/2010 to 09/2011
Accor HotelsSonoma, CA,
  • Greet customers and ascertain what each customer wants or needs.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain records related to sales.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Ticket, arrange and display merchandise to promote sales.
  • Place special orders or call other stores to find desired items.
  • Demonstrate use or operation of merchandise.
  • Clean shelves, counters, and tables.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Help customers try on or fit merchandise.
  • Inventory stock and requisition new stock.
  • Prepare merchandise for purchase or rental.
Cashier/ Sales Associate, 06/2008 to 02/2009
PetcoRedwood City, CA,
  • Cashier, provide good customer service
  • Answering questions regarding a product
  • Set up displays
  • Sell merchandise
  • Clean work areas
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
Sales Associate, 2008 to 10/2008
ForwardAlbuquerque, NM,
  • Cashier, arranging merchandise, helping and providing customer service, manage inventory, set up displays Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Enforce safety, health, and security rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Delivery Helper, 10/2007 to 2008
Best BuyFairless Hills, PA,
  • Obtained signatures on all invoices and credits.
  • Attach identifying tags to containers or mark them with identifying information.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Record numbers of units handled or moved, using daily production sheets or work tickets.
  • Sort cargo before loading and unloading.
  • Assemble product containers or crates, using hand tools and precut lumber.
  • Carry needed tools or supplies from storage or trucks and return them after use.
Food and Beverage Server, 01/2007 to 10/2007
Highgate HotelsWest Palm Beach, FL,
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Replenish foods at serving stations.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Add relishes and garnishes to food orders, according to instructions.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Sales/ Admissions, 2005 to 09/2005
Kings DominionCity, STATE,
  • Cashier admissions
  • Providing good customer service
  • Answer customer questions regarding ticket pricing
  • Open and close register
  • Scanning tickets and/or passes
  • Take photos for season passes
  • Clean work areas
  • Active Learning
  • Customer Service
  • Cash handling
  • Able to lift up 50 pounds
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Typing
  • 45 WPM
  • Shipping and receiving
  • Microsoft Word
  • Microsoft Powerpoint
  • Telephone Skills
  • Organizational Skills
  • Proof Reading
  • Customer Needs Assessment
  • Problem Solving
  • Computer Proficiency
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    School Attended

    • Caroline

    Job Titles Held:

    • Housekeeping
    • Stocker
    • Retail Sales Associate
    • Cashier/ Sales Associate
    • Sales Associate
    • Delivery Helper
    • Food and Beverage Server
    • Sales/ Admissions


    • High School Diploma

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