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housekeeper resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking Cleaning professional bringing 2 years of experience in housekeeping settings. Self-motivated and efficient with skill in handling all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Talented Head Cashier with more than 8 years of progressive retail experience. History of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Head Cashier skilled at increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Proficient manager and leader with strong communication, interpersonal and planning abilities. Responsible Food Preparation team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.

Skills
  • Store opening/closing procedures
  • Stocking and replenishing
  • Product restocking
  • Cash register operation
  • Cleaning and sanitizing
  • Plating and presentation
  • Food Preparation
  • Health and Safety Standards
  • Dusting furniture
  • Vacuuming
  • Sorting and washing laundry
  • Communications
  • Opening and closing procedures
  • Money handling
  • Multi-tasking skill
  • Refunds and exchanges
  • Communication skills
  • Food assembly
  • Food Safety
  • Care of fine art
  • Window cleaning
  • Cleaning bathrooms
  • Problem resolution
  • Relationship development
Work History
Housekeeper, 06/2018 to 12/2019
Stanford Hotel GroupAlbuquerque, NM,
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Waxed and polished wood floors and other woodwork.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Dusted picture frames and wall hangings with cloth.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Cleaned and stocked 20 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
Cashier Team Lead, 11/2016 to 02/2018
Gpm InvestmentsYulee, FL,
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Directed a team of 4 cashiers to maximize performance and deliver exceptional service to every customer.
Cashier Team Lead/Cook Helper, 05/2013 to 04/2015
Shakey's PizzaNorwalk, CA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Cashier, 04/2011 to 07/2013
McDonald'sCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
Education
High School Diploma: , Expected in 06/2011 to Chesapeake High School - Essex,
GPA:
Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 6 staff members.
  • Cleaned up to 20 houses per day in accordance with a 27-point checklist.
  • Managed a cleaning crew of 3 employees.
  • Supervised team of 7 staff members.

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Resume Overview

School Attended

  • Chesapeake High School

Job Titles Held:

  • Housekeeper
  • Cashier Team Lead
  • Cashier Team Lead/Cook Helper
  • Cashier

Degrees

  • High School Diploma

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