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housekeeper resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Qualified Customer Service individual with over two years in a fast-paced customer service environment. Personable and professional under pressure. Patient and empathetic with extensive background in conflict resolution and customer care. Flexible and versatile. Desires a role in the customer service industry to be able to provide high quality customer care. Customer-focused Creative problem solver Schedule flexibility Excellent multi-tasker Energetic, friendly and enthusiastic Service-oriented team player

Skills
  • Adherence to high customer service
  • Standards
  • Excellent time management skills Effective problem solver
  • Payment Processing
  • Reliable and Responsible
  • Inventory Stocking
  • Customer Transactions
  • Problem-Solving
  • Cash Handling
  • Detail-Oriented
  • Honest and Ethical
  • Feedback Acceptance
  • Cooperative Attitude
  • Complaint Resolution
  • Adaptable and Flexible
  • Microsoft Office
  • Goal Setting and Achievement
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Understanding Customer Needs
Experience
01/2023 to Current
Housekeeper Bernice Nursing And Rehabilitation Center, Llc – Bernice, LA,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
06/2022 to 12/2022
Sales Associate Granite Telecommunications Llc – Dallas, TX,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained new team members in cash register operation, stock procedures and customer services.
08/2021 to 02/2022
Hosts Papa Murphy's Holdings, Inc. – Chandler, AZ,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered telephone to provide dining information and take reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
01/2018 to 11/2020
Crew Mc Donalds – City, STATE,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Strong leader of customer support staff
  • Would be able to work drive thru and front counter alone
  • Money Handling as cashier
  • Running orders during rush hours
Education and Training
Expected in 06/2021 to to
High School Diploma:
Coachella Valley Adult School - Coachella, CA,
GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Coachella Valley Adult School

Job Titles Held:

  • Housekeeper
  • Sales Associate
  • Hosts
  • Crew

Degrees

  • High School Diploma

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