Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Meticulous [Job Title] with [Number] years of experience maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting and polishing. Proven history of performing with excellent work ethic and dependability. Dedicated Housekeeper experienced in basic housekeeping duties including changing sheets and towels, restocking toilet supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Reliable

dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Hardworking [Job Title] with energetic personality and dynamic cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Motivated and efficient [Job Title] specializing in [Type] cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

  • Washing windows
  • Polishing surfaces
  • Natural cleaning products
  • Bloodborne pathogen training
  • Mopping and buffing floors
  • Ironing clothing
  • Light fixtures and ceiling fans
  • Closet detailing
  • Focused and detail-oriented
  • Cleaning methods
  • Exceptional time management
  • Interior and exterior cleaning
  • Chemical cleaning
  • Able to lift [Number] lbs.
  • Dish preparation
  • Dusting
  • Ergonomics and safety training
  • Customer service-focused
  • Current liability auto insurance
  • English language fluency
  • Exceptional communicator
  • Guest amenity replenishment
  • Hardworking
  • Excellent oral and written communication
  • Quality assurance controls
  • Decision making skills
  • Stocking bathrooms
  • Hospitality background
  • Mobile cart operation
  • Customer-oriented
  • Restroom detailing
  • Supply inventory management
  • Physically strong
Housekeeper, 01/2020 - Current
Extended Stay America Westminster, CO,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Customer Service Associate/Service Desk Associate, 06/2019 - 12/2019
K-Mart City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
Lead Sales/Customer Service Associate, 10/1992 - 03/2018
United States Postal Service City, STATE,
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Generated company growth for [Number] consecutive years through market expansion and sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed and retained [Number] existing client accounts.
  • Managed organization's largest region, performed full sales cycle duties, and increased annual sales by [Number]%.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Optimized revenue levels by developing engaging promotional programs.
  • Maintained database of customer and sales information using [Software].
  • Exceeded department expectations for productivity and accuracy levels by [Action].
  • Implemented improved methods to assist with marketing campaigns performance.
  • Achieved or surpassed company-defined sales quotas for [Number] consecutive months.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Marketed brand and products to drive revenue growth.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Trained and developed new team members and [Job title]s.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Created eye-catching merchandise displays to entice customers into store.
  • Cross-trained on [Job title]'s responsibilities to handle additional duties during peak periods.
  • Reported sales metrics and statistics to management and stakeholders.
  • Coached other employees in effective customer service and successful selling techniques.
  • Received shipments and signed off on packages, documenting all incoming items in [Software] system.
  • Checked store shelves and restocked products from inventory in back room.
  • Researched items at other locations to find products requested by shoppers.
Education and Training
High School Diploma: , Expected in 06/1982
Homestead High School - Mequon, WI

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School Attended

  • Homestead High School

Job Titles Held:

  • Housekeeper
  • Customer Service Associate/Service Desk Associate
  • Lead Sales/Customer Service Associate


  • High School Diploma

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