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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Customer service pride with over ten years experience.

Skills

Guest services

Cash register operations

Positive attitude

Efficient

Patience

Education
Florida Youth Challenge Academy Starke, FL Expected in 12/2002 High School Diploma : - GPA :
Work History
Sagora - Housekeeper
Mobile, AL, 04/2015 - 05/2021
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Emptied trashcans and transported waste to collection areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Wiped walls, decoration and appliances.
  • Polished glass surfaces and windows.
Crane Co. - Sales Associate
Philadelphia, PA, 12/2012 - 07/2014
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted call-in customers with questions and orders.
  • Worked to build relationships with customers and built potential for additional sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed credit and debit card payments to complete purchasing experience.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Raymour & Flanigan Furniture - Customer Service Representative
Orchard Park, NY, 06/2010 - 04/2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed through with client requests to resolve problems.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted call-in customers with questions and orders.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Responded proactively and positively to rapid change.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Directed customers to appropriate departments for additional support.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Verified accuracy of customer account information and updated when necessary.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Informed customers about special promotions and provided detailed information for various products.
  • Assessed and offered solutions to improve procedures and customer experiences.

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Resume Overview

School Attended

  • Florida Youth Challenge Academy

Job Titles Held:

  • Housekeeper
  • Sales Associate
  • Customer Service Representative

Degrees

  • High School Diploma

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