(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Customer service pride with over ten years experience.


Guest services

Cash register operations

Positive attitude



Florida Youth Challenge Academy Starke, FL Expected in 12/2002 High School Diploma : - GPA :
Work History
Sagora - Housekeeper
Mobile, AL, 04/2015 - 05/2021
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Emptied trashcans and transported waste to collection areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Wiped walls, decoration and appliances.
  • Polished glass surfaces and windows.
Crane Co. - Sales Associate
Philadelphia, PA, 12/2012 - 07/2014
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted call-in customers with questions and orders.
  • Worked to build relationships with customers and built potential for additional sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed credit and debit card payments to complete purchasing experience.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Raymour & Flanigan Furniture - Customer Service Representative
Orchard Park, NY, 06/2010 - 04/2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed through with client requests to resolve problems.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted call-in customers with questions and orders.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Responded proactively and positively to rapid change.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Directed customers to appropriate departments for additional support.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Verified accuracy of customer account information and updated when necessary.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Informed customers about special promotions and provided detailed information for various products.
  • Assessed and offered solutions to improve procedures and customer experiences.

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School Attended

  • Florida Youth Challenge Academy

Job Titles Held:

  • Housekeeper
  • Sales Associate
  • Customer Service Representative


  • High School Diploma

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