housekeeper resume example with 10+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Customer service pride with over ten years experience.
Skills
Guest services Cash register operations Positive attitude | Efficient Patience |
Work History
04/2015 to 05/2021
Housekeeper Sagora – Mobile, AL,
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Used time management and efficient cleaning methods to meet deadlines.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Emptied trashcans and transported waste to collection areas.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wiped walls, decoration and appliances.
- Polished glass surfaces and windows.
12/2012 to 07/2014
Sales Associate Crane Co. – Philadelphia, PA,
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Identified client needs, built relationships and overcame objections to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided first-rate service to all customers and potential customers.
- Helped resolve client problems quickly with superior customer service.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted call-in customers with questions and orders.
- Worked to build relationships with customers and built potential for additional sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed credit and debit card payments to complete purchasing experience.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
06/2010 to 04/2013
Customer Service Representative Raymour & Flanigan Furniture – Orchard Park, NY,
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Processed payments and returns with accuracy and efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed through with client requests to resolve problems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted call-in customers with questions and orders.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Responded proactively and positively to rapid change.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Directed customers to appropriate departments for additional support.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Handled day-to-day customer contact via phones, faxes and emails.
- Verified accuracy of customer account information and updated when necessary.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Informed customers about special promotions and provided detailed information for various products.
- Assessed and offered solutions to improve procedures and customer experiences.
Education
Expected in 12/2002 to
High School Diploma:
Florida Youth Challenge Academy - Starke, FL
Florida Youth Challenge Academy - Starke, FL
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Resume Overview
School Attended
- Florida Youth Challenge Academy
Job Titles Held:
- Housekeeper
- Sales Associate
- Customer Service Representative
Degrees
- High School Diploma
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