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Hotel Night Auditor Resume Example

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HOTEL NIGHT AUDITOR
Professional Summary

Polite and positive Night Auditor with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Skills
  • Cash Handling
  • Time management
  • Problem-solving skills
  • Computer proficiency
  • Excellent work ethic
  • Good telephone etiquette
  • Organization and Time management
  • Written Communication
  • Basic math
  • Customer Service
  • Responsible
  • Adaptability
Work History
10/2020 to CurrentHotel Night AuditorCompany Name | City, State
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Entered customer data using ONQ software and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted hotel brand's loyalty program through enrolling guests into the program.
02/2019 to 10/2020ServerCompany Name | City, State
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Bussed and reset the entire dining area tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and fridge to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Served needs of more than 50 customers in busy breakfast serving hotel environment.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
03/2018 to 11/2019Security OfficerCompany Name | City, State
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Moved throughout facility and among customers to remain aware of any developing security situations, including Shoplifting and fights.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Acted quickly during emergency situations as quickly as possible to reduce opportunity for damage and injury.
  • Conducted hourly patrols of key areas to spot and control security concerns.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Collaborated with area law enforcement to support safe fugitive apprehensions and coordinate investigations.
  • Reported suspicious activities and persons to law enforcement.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Protected facility and property guests by regularly circulating premises
06/2017 to 03/2018Customer Service Call Center RepresentativeCompany Name | City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended the best suited Subway catering options to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and store teams to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details into the system to track requests, document problems and record solutions offered.
  • Leveraged sales expertise to promote Subway Catering and capitalized on upsell opportunities.
  • Communicated with store teams across the country and canada regarding back order availability, future inventory and special orders.
  • Fielded customer questions regarding available orders, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Answered up to 35 incoming calls in an 8 hour period in busy, fast-paced national call center, depending on order sizes.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
12/2018Associate of Science | Liberal Arts And SciencesIvy Tech Community College Of Indiana, City
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Resume Overview

School Attended

  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Hotel Night Auditor
  • Server
  • Security Officer
  • Customer Service Call Center Representative

Degrees

  • 12/2018 Associate of Science | Liberal Arts And Sciences

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