hotel night auditor resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Polite and positive Night Auditor with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Skills
Cash Handling
Time management
Problem-solving skills
Computer proficiency
Excellent work ethic
Good telephone etiquette
Organization and Time management
Written Communication
Basic math
Customer Service
Responsible
Adaptability
Work History
Hotel Night Auditor, 10/2020 to Current Crystal Springs Resort – Hamburg, NJ,
Performed nightly updates to room charges and rates.
Balanced hotel accounts and resolved discrepancies.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Maintained transaction security by verifying payment cards against identification.
Entered customer data using ONQ software and updated information whenever patrons changed rooms.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Protected guest valuables with main safe or in individual boxes to maximize security.
Promoted hotel brand's loyalty program through enrolling guests into the program.
Server, 02/2019 to 10/2020 Bloomin' Brands, Inc. – Coon Rapids, MN,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bussed and reset the entire dining area tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and fridge to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Served needs of more than 50 customers in busy breakfast serving hotel environment.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Security Officer, 03/2018 to 11/2019 Churchill Downs Incorporated – Oak Grove, KY,
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Moved throughout facility and among customers to remain aware of any developing security situations, including Shoplifting and fights.
Identified violators and escorted departing personnel to guard against theft of property.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Acted quickly during emergency situations as quickly as possible to reduce opportunity for damage and injury.
Conducted hourly patrols of key areas to spot and control security concerns.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Collaborated with area law enforcement to support safe fugitive apprehensions and coordinate investigations.
Reported suspicious activities and persons to law enforcement.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Protected facility and property guests by regularly circulating premises
Customer Service Call Center Representative, 06/2017 to 03/2018 Sonic Healthcare Usa – Temecula, CA,
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Recommended the best suited Subway catering options to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Regularly exceeded daily sales and product add-on quotas.
Liaised with customers, management and store teams to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Entered customer interaction details into the system to track requests, document problems and record solutions offered.
Leveraged sales expertise to promote Subway Catering and capitalized on upsell opportunities.
Communicated with store teams across the country and canada regarding back order availability, future inventory and special orders.
Fielded customer questions regarding available orders, sales, current prices and upcoming company changes.
Responded to customer requests for products, services and company information.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Answered up to 35 incoming calls in an 8 hour period in busy, fast-paced national call center, depending on order sizes.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
Associate of Science: Liberal Arts And Sciences, Expected in 12/2018 to Ivy Tech Community College Of Indiana - Columbus, IN, GPA: Status -
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