Hotel Night Auditor Resume Example
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HOTEL NIGHT AUDITOR
Professional Summary
Polite and positive Night Auditor with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Skills
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Work History
10/2020 to CurrentHotel Night AuditorCrystal Springs Resort | Hamburg , NJ
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Maintained transaction security by verifying payment cards against identification.
- Entered customer data using ONQ software and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted hotel brand's loyalty program through enrolling guests into the program.
02/2019 to 10/2020ServerBloomin' Brands, Inc. | Coon Rapids , MN
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Bussed and reset the entire dining area tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
- Replenished food items and other supplies, which included paper products and fridge to keep pantry well-stocked during busy periods.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Served needs of more than 50 customers in busy breakfast serving hotel environment.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
03/2018 to 11/2019Security OfficerChurchill Downs Incorporated | Oak Grove , KY
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Moved throughout facility and among customers to remain aware of any developing security situations, including Shoplifting and fights.
- Identified violators and escorted departing personnel to guard against theft of property.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations as quickly as possible to reduce opportunity for damage and injury.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Collaborated with area law enforcement to support safe fugitive apprehensions and coordinate investigations.
- Reported suspicious activities and persons to law enforcement.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Protected facility and property guests by regularly circulating premises
06/2017 to 03/2018Customer Service Call Center RepresentativeSonic Healthcare Usa | Temecula , CA
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Recommended the best suited Subway catering options to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and store teams to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details into the system to track requests, document problems and record solutions offered.
- Leveraged sales expertise to promote Subway Catering and capitalized on upsell opportunities.
- Communicated with store teams across the country and canada regarding back order availability, future inventory and special orders.
- Fielded customer questions regarding available orders, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Answered up to 35 incoming calls in an 8 hour period in busy, fast-paced national call center, depending on order sizes.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
12/2018Associate of Science | Liberal Arts And SciencesIvy Tech Community College Of Indiana, City
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Resume Overview
School Attended
- Ivy Tech Community College Of Indiana
Job Titles Held:
- Hotel Night Auditor
- Server
- Security Officer
- Customer Service Call Center Representative
Degrees
- 12/2018 Associate of Science | Liberal Arts And Sciences
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