head teller resume example with 20+ years of experience
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Lead Teller successful displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
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- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Assisted customers and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Processed quarterly vault and ATM audits with zero error rate.
- Coordinated daily cash reconciliation in high-volume location.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Hammond High School - Hammond, LA,
Downtown Development District
* Hot August Night*
American Heart Walk
Relay for Life
March of Dimes Walk
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Resume Overview
School Attended
- Hammond High School
Job Titles Held:
- Head Teller
- Collateral Loan Clerk
- Head Teller
Degrees
- High School Diploma
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