head server resume example with 2 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Seeking a Server/Bartender position where I can utilize my customer service experience and knowledge to increase overall profits. Exemplary skills in both mixology and serving. Professional knowledge of liquor laws and on the state and local levels. To become part of a cohesive team and possesses above par communication and support. I am Committed to creating workplace culture consistent with organization's mission and values.
Skills
Issue resolution
Experience in leadership
Flexible
Fluent in Spanish
Decision-making
Relationship building
Training & Development
Hands-on training in bartending from the ABS Bartending School
Accurate free pour, and comfortable with jiggers.
Committed to demonstrate genuine hospitality and provide quality services to customers
Ability to keep the bar clean and organized by following hygiene procedures
Knowledge of over 150 drink recipes
Particularly effective in engaging customers in conversation in a professional yet friendly manner
POS and cash handling experienced
Able to work efficiently in a fast-paced and noisy environment
Experience
Head Server, 01/2021 - Current Omni Hotels – Pittsburgh, PA,
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Trained and acclimated new servers to restaurant's culture and operations.
Managed tables throughout dining room to execute service at highest level.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Trained new servers on menu items and restaurant standards.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Cleared dishes from tables during and after meal service to maintain clean dining area.
Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Bartender, 05/2020 - 01/2021 Hilton Grand Vacations – Mishawaka, IN,
Talked easily with patrons to build rapport and earn repeat business.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created rapport with new and returning patrons to foster guest satisfaction.
Created unique cocktails for special events.
Maintained detailed inventory of bar supplies and stocked work areas.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Kept supplies stored in proper locations according to health code standards.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Implemented special events to boost customer numbers and profits.
I serve food, pour beer, and provide guest with great service.
As a shift lead I overlook the restaurant to make sure it is working efficiently, and am familiar with closing and opening procedures for the food industry.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Assisted general manager with operations game plan and company initiatives implementation.
Education and Training
Mixology: Mixology, Expected in 05/2020 - ABS Bartending School - Tampa, FL, GPA: Status -
Associate of Arts: Business Administration, Expected in 05/2020 - Hillsborough Community College - Brandon, FL, GPA: Status -
High School Diploma: , Expected in 05/2020 - Riverview Highschool - Riverview, FL, GPA: Status -
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