Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Cashiering
Relatable
Cleanliness
Personable
Replenishment and
Teamwork
Owner Salon
Salon Services 2004-2018
Owned Salon
Served a clean environment
Satisfied customers
Personable
Maintained professional image
2016-20218
Bed Bath &Beyond
Maintained and assisted in keeping customers satisfied
Kept station clean and organized
Promoted after only six months because of my strong work ethic and willingness to learn
Michaels Crafts 2018- Laid Off
Created an immersive working shopping experience through many services
Cash Office/ Promoted after 6 months.
Managed inventory Cashier/Replenishment
Cashier
Cashiering
Image
Inventory
Leadership skills
Marketing
Office
Teamwork
Work History
Hairstylist, 01/2014 - 05/2020 Atlantic Shores – Virginia Beach, VA,
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Serviced high-profile clients with intricate coloring and highlighting techniques.
Processed payments by entering sales in register.
Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Maintained seasonal snip chart and updated company-based tracking document to record all solid color approvals.
Educated customers on products, including [Type] and [Type] to maximize benefits.
Used scissors, trimmers, clippers, razors and brushes on over [Number] customers with [Number]% customer satisfaction rate.
Designed individualized plans to assist customers in healing damaged or dry hair.
Kept detailed records of customer information and services provided to increase return customers by [Number].
Counted and documented opening and closing cash amounts daily.
Introduced salon to alternative hair therapies involving natural products to bring in over [Number] new clients.
Trimmed, cut and shaped hair and hairpieces based on customer preference for [Number] daily customers.
Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
Resolved guest complaints about service or style.
Escorted guests to and from treatment rooms.
Distributed business cards outside of salon to generate new business.
Increased return customers by [Number]% through cutting, coloring and styling clients' hair with precision.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Performed in-home services for elderly clients unable to travel to salon.
Suggested treatments and styles to suit customers' appearance and desired look.
Provided [Product or Service] by [Action] for gorgeous results.
Sold and promoted hair care products and cosmetics, helping increase salon revenues by [Number]%.
Completed safety training and certifications.
Expanded client base by [Number]% through direct referrals.
Organized sales area and work station to showcase [Product] and increase sales by [Number]%.
Determined appropriate hair treatments based on conditions and textures.
Accumulated [Number]+ clients weekly through one-on-one, personal service.
Monitored [Type] trends to stay on top of fashions and better serve customer needs.
Offered color swatches to help clients choose desired hair color.
Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Weighed lab samples and pigments to achieve proper color.
Sanitized and organized station and tools by [Action] and [Action].
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase [Product] sales by [Number]%.
Recorded notes for future reference, including customer preferences and services delivered.
Completed wet styling, thermal styling, permanent waving and hair relaxing services on over [Number] clients daily.
Permed, relaxed and bleached hair for over [Number] customers daily.
Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
Cleaned, maintained and sterilized tools to increase lifetime and cut spending by [Number]%.
Cashier, Sales Associate, Replenishment, Restock, 06/2017 - 11/2019 Bed Bath & Beyond Inc. – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Added inventory to shelves, racks, bins and displays according to restocking procedures.
Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Reviewed and resolved differences between accounting information and cash drawer.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Checked prices for customers and processed items sold by scanning barcodes.
Maintained records related to sales, returns and inventory availability.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
Boosted sales by conferring with customers to evaluate [Product or Service] requirements and recommend best-fit company offerings.
Assisted customers by answering questions and fulfilling requests.
Rotated stockroom inventory for freshness.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Increased account base by [Number] to [Number] over [Timeframe], leveraging networking and referrals.
Closed over $[Amount] in sales each [Timeframe], including preparing contracts and processing order forms.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Constructed pallets for sales floor and moved items safely using pallet jacks.
Achieved perfect attendance record for [Number] months consecutively.
Increased sales [Number]% by offering advice on purchases and promoting additional products.
Completed sales in excess of $[Amount] with near-zero error rate using POS system.
Engaged with customers to effectively build rapport and lasting relationships.
Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Drove team revenue totals by bringing in over $[Amount] in sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
Educated customers on promotions to enhance sales.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked closely with [Job title] to solve problems and handle customer concerns.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Created attractive and eye-catching displays and end caps to promote specific stock to customers.
Assisted customers with special services, account updates and promotional options.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Served needs of more than [Number] customers in busy [Type] environment.
Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Used hand scanners and computer tracking systems to update merchandise locations.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Customer Service Associate, Cash Office, 03/2019 - 03/2019 Michaels Craft – City, STATE,
Provided cash handling including sorting and counting coin and currency to make change for associates.
Trained new associates on POS system and key sales tactics to run cash office.
Managed customer relations and customer service through daily communication and interaction.
Balanced safe, prepared tills and prepared register bags for next sales date.
Processed purchases and handled payment transactions using POS system.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
Demonstrated items to customers and created customer awareness, interest and sales.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Actively supported [Job Title]s and [Job Title]s by quickly responding to questions via phone and email and finding appropriate solutions to [Type] and [Type] issues.
Greeted customers entering store and promoted sales or special programs.
Skilled using cash register including processing sales discounts and refunds.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
Supported branding strategy by ensuring product displays aligned with corporate standards.
Advocated for customers and reported on observed areas for product or service improvement.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Prepared bank deposits and corporate cash shipments.
Maintained clean sales floor and straightened and faced merchandise.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Educated customers on promotions to enhance sales.
Fielded phone calls to main business line to gather information and answer inquiries.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Communicated guest and employee requests to management for issue resolution.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Implemented department asset protection procedures that identified and minimized profit loss by [Number]%.
Issued receipts and processed refunds, credits, or exchanges.
Researched and resolved account discrepancies.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
Advocated for customers and reported on observed areas for product or service improvement.
Provided primary customer support to internal and external customers in fast-paced environment.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Verified totals, checked store transfers and assisted with price changes.
Set up, tested and balanced registers for front-end employees.
Education
Bachelor's: Applied Management, Expected in - Brigham Young University - , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
