Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Hardworking hairstylist bringing 27+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Skills
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Work History
11/1993 to Current Hairstylist Marriott Vacations Worldwide | Riviera Beach, FL,
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Escorted guests to and from treatment rooms for specialty salon services.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Distributed business cards outside of salon to generate new business.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Permed, relaxed and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Responsible for upgrading client's memberships to maximize benefits.
- Worked with hair systems and was able to create customized looks and restore natural hairlines.
- Worked with different medical conditions like Trichotillomania, Alopecia, Hypo-active thyroid, and cancer that cause hair loss
- Educated in over 25 years experience in the hair loss industry.
01/1999 to 05/2019 Salon Manager Smart Style | Bemidji, MN,
- Established long-term client relationships, increasing sales 85% while developing additional opportunities through networking and referrals.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Recruited, trained and supervised by 100 employees in 20 years throughout the entire corporation.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
- Consistently received positive feedback from guests on performance reviews.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Maintained organization of salon and cleanliness of each station through room checks and meetings.
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Grew repeat client base by 90% through effective marketing and customer service.
- Stepped down from the position in 2019 and to the present time am fulfilling the role to help the center.
- Attended yearly master's classes in different states.
- Maintained a good connection with our head of production to maximize hair quality.
01/1991 to 11/1993 Stylist Jo-Ann Fabrics | Palmdale, CA,
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Recorded notes for future reference about customer preferences and services delivered.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
Education
Expected in 05/1991 High School Diploma | Valley Forge High School, Parma Heights, OH
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School Attended
- Valley Forge High School
Job Titles Held:
- Hairstylist
- Salon Manager
- Stylist
Degrees
- High School Diploma
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