full charge bookkeeper resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary of Specialties

Dedicated Bookkeeper well-versed in leveraging initiative and resourcefulness to deliver top-notch business results. Successful in keeping accounting and reporting systems compliant with industry specific regulations. Proficient and Certified Pro in Quickbooks and DASH with expertise in payroll administration, account reconciliation and AP/AR.

Accomplished Full Charge Bookkeeper and Collections Specialist offering extensive experience in all facets of accounts payable, accounts receivable, payroll and financial reporting. Highly skilled at analyzing information and identifying areas of improvement aimed at increasing profitability.

Dedicated to helping businesses reduce operating expenditures and maximize revenue. Claims Specialist with talent for Property Insurance Claims Collections and negotiating settlements. Strong knowledge of Property Insurance Claims with a focus on losses caused by leak, water, mold and hurricanes. Communicative and team-oriented with proficiency in Quickbooks, DASH and Microsoft Office. Proven history of fostering and implementing work flows from the start of a claim all the way to finalization in the form of payment to meet team, individual and management objectives.

Overall Summary of Skills
  • Data analysis and research
  • Full-cycle accounting
  • Payroll liability and deductions
  • Process improvement
  • Confidential document control
  • Auditing
  • Administrative support
  • Fiscal budgeting knowledge
  • Senior leadership support
  • QuickBooks
  • A/P and A/R
  • Customer service
  • Customer relations
  • Account reconciliation
  • Accounting and bookkeeping
  • Accounting operations management
  • Proficient in Adobe software
  • Payment acceptance
  • Billing practices
  • Investigation due diligence
  • Quickbooks Certified Pro.
  • Performance improvement techniques
  • Team-oriented
  • Records maintenance
  • Process Optimization/Improvements
  • Cash Flow and Financial Analysis
  • Records management
  • Credit and collections
  • Settlement determinations
  • Documentation review
  • Property claims
  • Workers' compensation claims
  • Database management
  • Strong interpersonal and communication skills
  • Analytical
Education and Training
White County High School Sparta, TN, Expected in 05/1993 High School Diploma : - GPA :
  • 3.94 out of 4.0 GPA
  • Ranked in Top 1 % of class
Tennessee Technological University Cookeville, TN Expected in : Accounting And Finance - GPA :
Armanino Mckenna Certified Public Accountants & Consultants - Full Charge Bookkeeper
Austin, TX, 01/2018 - Current
  • Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
  • Mitigated annual financial risks, auditing liability and workers' compensation claims to implement corrective action.
  • Diminished financial discrepancies by accurately recording and tracking expenses and income for 5 businesses while organizing bank statements for 5 checking accounts.
  • Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Supervised payroll, electronic deposits and employee pay adjustments.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reconciled all bank and credit card accounts monthly.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Suggested key operational changes to improve performance by extracting financial data from various reporting systems.
  • Issued all payments to vendors and suppliers on bi-weekly basis.
  • Collaborated with bankers to prepare loan/mortgage paperwork for application and filing with speed and accuracy.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Processed at a minimum of 500 payments per month with total turnover averaging at least $,000,000.00 in revenue.
  • Communicated with owner about discrepancies and devised plans to reconcile financial issues.
  • Streamlined financial policies and procedures by accurately processing bank reconciliations and delivering financial reporting.
Apex Capital Corp - Collections Specialist
Fort Worth, TX, 01/2018 - Current
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Monitored status of legal invoices for litigation by foreclosure attorneys.
  • Negotiated customer rates and processed payments using Quickbooks.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of personally structured collections program and adhering to it.
  • Recorded information about customers' financial status and collections status efforts.
  • Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Reviewed accounts to determine payment plan compliance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Negotiated rates with customers and entered payments into accounting system.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Prepared packages containing all pertinent documentation for collections accounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
Exl - Insurance Claims Specialist
Williamsport, PA, 01/2018 - Current
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Achieved cost-savings by developing functional solutions to miscommunication problems.
  • Leveraged Quickbooks and DASH to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

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Resume Overview

School Attended

  • White County High School
  • Tennessee Technological University

Job Titles Held:

  • Full Charge Bookkeeper
  • Collections Specialist
  • Insurance Claims Specialist


  • High School Diploma
  • Some College (No Degree)

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