Front Desk Medical Receptionist Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Well-organized front desk medical receptionist with demonstrated knowledge of healthcare procedures and administrative operations in medical office environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information.

Resourceful front desk medical receptionist adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office and human service settings over two years to handle patient needs.

Seasoned receptionist adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.

  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Records maintenance
  • Patient callbacks
  • Records management
  • Supervision
  • Flexible
  • Critical thinking
  • PPE use
  • Team management
  • Problem resolution
  • Computer skills
  • Relationship building
  • Training & Development
  • Working collaboratively
  • Communication
Education and Training
FLCC Canandaigua, NY, Expected in Associate of Science : Medical Office - GPA :
The Institute Of Children's Literature Conneticut, Expected in 03/2007 Certificate For Writing For Children And Young Adults : - GPA :
Care Atc Inc - Front Desk Medical Receptionist
Wyoming, MI, 09/2019 - Current
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Set up appointments for physician visits and procedures using calendar software.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
Farfetch - Work and Life Skills Specialist
New York, NY, 09/2018 - 09/2019
  • Assisted social workers with building, coordinating and leading programs delivering high-quality individual support.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Partnered with interdisciplinary teams to implement care plans.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Evaluated patient behavior and reported changes to clinical team.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Created agendas and communication materials for team meetings.
  • Helped the individuals that we served learn life and work skills to help them gain independence.
Shoe Show Inc. - Sales Associate
City, STATE, 07/2018 - 01/2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Listened to customer needs to identify and recommend optimal selections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.

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Resume Overview

School Attended
  • FLCC
  • The Institute Of Children's Literature
Job Titles Held:
  • Front Desk Medical Receptionist
  • Work and Life Skills Specialist
  • Sales Associate
  • Associate of Science
  • Certificate For Writing For Children And Young Adults