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front desk medical receptionist resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring eight years of relevant work experience to your team.

Skills
  • Hiring and recruitment
  • Proficient in MS Word
  • Training and development
  • Staff management
  • Relationship building and retention
  • Patient education and counseling
  • Online marketing (Facebook, twitter, e-zine, instagram)
  • Critical thinking
  • Attention to detail
  • OSHA compliance
  • Insurance verification
  • Patient scheduling
  • Exceptional relationship building skills
  • Quickly, effectively, and diplomatically resolve customer challenges
  • Appointment Scheduling
  • Medical Report Preparation
  • Data Entry Software
  • Customer Service
  • Supply Ordering
Work History
06/2022 to Current Patient Experience Representative Ricoh Americas Corporation | Carmel, IN,


  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
10/2021 to 06/2022 Front Desk Medical Receptionist Siskin Children's Institute | Chattanooga, TN,
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Completed patient referrals to other medical specialists.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
02/2018 to 10/2021 Patient Service Representative Electricom Inc | Little Rock, AR,
  • Compiled and reviewed medical charts
  • Balanced deposits and credit card payments each day
  • Explained plans for treatment and payment options
  • Used e-RIS to schedule appointments
  • Assisted patients in filling out check-in and payment paperwork
  • Took copayments and compiled daily financial records
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident
  • Reviewed customer survey information to prioritize areas of improvement
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
  • Interpreted and communicated new or revised policies to staff
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Continually maintained and improved company's reputation and positive image in markets served
  • Ensured safety and well-being of patients
05/2014 to 02/2018 Office Manager Tokyo Joe's | City, STATE,
  • Handled all incoming business and client requests for information
  • Provided complete meeting support, including materials preparation and notes or minute taking
  • Hired, managed, developed and trained staff
  • Established and monitored goals
  • Optimized organizational systems for payment collections, deposits and record-keeping
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Created and finalized treatment plans for patients
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Compared vendor prices to ensure optimal savings
  • Received, screened and routed incoming calls+
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
  • Solved problems timely and effectively, ensuring customer satisfaction
09/2011 to 12/2014 Front of House Assistant Manager Company Name | City, State,
  • Monitored food preparation, production and plating for quality control
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Created new recipes, outlined steps and training staff on correct preparation
  • Oversaw day to day activities of employees in high paced fast-casual dining establishment, fostering inspiring atmosphere to optimize employee experiences
  • Accurately completed end-of-day financial tasks daily
  • Educated employees on menu updates and procedural changes
  • Led and directed team members on effective methods, operations and procedures
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Actively participated in ongoing customer service programs to build sales and rapport in community
Education
Expected in to to Bachelor of Science | Psychology Colorado State University, Fort Collins, CO GPA:
Expected in 2014 to to Associate of Applied Science | Administrative Medical Assisting Front Range Community College, Westminster, CO GPA:
Expected in 2002 to to High School Diploma | D.W. Daniel High, Central, SC, GPA:

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Resume Overview

School Attended

  • Colorado State University
  • Front Range Community College
  • D.W. Daniel High

Job Titles Held:

  • Patient Experience Representative
  • Front Desk Medical Receptionist
  • Patient Service Representative
  • Office Manager
  • Front of House Assistant Manager

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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