front desk medical receptionist resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Flexible receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.
Highly organized receptionist knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence.
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in customer service with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Customer Service
Identifying and resolving common customer issues.
Administrative Support
Using basic scheduling and organizational skills in an office setting.
Data Entry
Entering data quickly and accurately.
Administrative Support
Problem-Solving
Basic Coding
Billing
Reception
Customer Service Skills
Scheduling
Data Entry
Detail-Oriented
Switchboard
Telephone
Facsimile machine
Time Management
Filing
Financial statements
Forms
Word Processing
Insurance
Letters
Medical Billing
Medical Terminology
Meetings
Messaging
Mail
Office
Microsoft Word
Office equipment
Organizational skills
Typing 80 wpm
Electronic Medical Records
Appointment Scheduling
Work History
03/2017 to 04/2019Front Desk Medical ReceptionistRicoh Americas Corporation | Langhorne, PA,
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within
the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception
area.
Schedule surgeries for the associated doctor.
Enter patient demographics, insurance information, referring doctors, and primary care doctors as well
as enter the doctors into our system.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing,
spreadsheet, or other software applications to prepare reports, invoices, financial statements,
letters, case histories, or medical records.
05/2007 to 07/2016Production WorkerParallel Employment | Milwaukee, WI,
Responsible for achieving production requirements.
Maintained necessary level of communication between work shifts.
Assembled armature motors.
Inspected equipment for proper performance and correct communication.
Conducted highly complex diagnostic and operational tests.
Analyzed test results to locate and determine causes of malfunction.
Studied blueprints, work instructions, sketches, drawings, and manuals to determine dimensions and
tolerances.
01/2008 to 09/2015Recording SecretaryIUE-CWA | City, STATE,
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Added new material to file records and created new records.
Documented all Union meetings as well as the meetings that took place with the Company.
Education
Expected in to to High School Diploma | Bluffton High School, Bluffton, INGPA:
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