freelance communications consultant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I'm an expert wordsmith with 7+ years of experience in external and internal communications, brand management, and content development. I’m a creative, results-focused and a strategic thinker with a proven track record of successful integrated marketing campaigns that have driven increased brand awareness, web traffic, and a more engaged social media community. Building rapport with different people from an array of backgrounds, while cultivating an understanding for cultural differences is what I do best and enjoy most in life. I love working as part of a team, particularly in a fast-paced and stimulating environment. I readily adapt to new surroundings, while appreciating being out of my comfort zone to put myself to the test.

Dutch, English and German.
  • Microsoft Office, CMS, Toolbox, Constant Contact, BIG, Tweetdeck
  • Social Media Strategies: Facebook, Twitter, Instagram, Snapchat, LinkedIn, YouTube
  • Web content writing
  • Brand development and management
  • Crisis communication
  • Superior verbal and written communication skills
  • Talented public speaker
  • Calm under pressure
  • Exceptional attention to detail
  • Outstanding interpersonal skills
  • Partnering with cross-functional disciplines
Work History
Freelance Communications Consultant, 03/2017 - Current
EDEN Innovative Services City, STATE, USA
  • Building appropriate marketing and communications strategy, utilizing market knowledge and industry awareness to provide strategic guidance on core messaging and positioning across all business groups.
  • Developing and leading execution of re-branding EDEN, taking in consideration brand promise and visual identity.
  • Managing multimedia and creative services and promotion/advertising efforts for the corporate brand.
  • Enabling the company to surpass growth objectives while positioning EDEN as the preeminent multimedia services provider while strengthening the linkage between customer experience, customer satisfaction and brand promise in collaboration with the social media and marketing team.

Social Media Dialogue Specialist, 03/2016 - 03/2017
Mercedes-Benz City, STATE, Netherlands
  • Built interdepartmental networks to secure latest product information availability and maintaining consistency of brand reputation. Provided Mercedes-Benz customers' feedback to all relevant partners of the process chain to ensure  customer focus and sustainable customer satisfaction.
  • Monitored customer comments and online inquiries for all social media platforms across all (international) markets and for the full product range of Daimler; identifying customer reactions and taking into consideration a multitude of cultural backgrounds. Provided feedback for internal marketing department to adjust content accordingly.
  • Managed content for social media platforms: Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, internal and external blogs; acquiring strategic skills in knowledge management/online community building.
  • Worked within guidelines and processes, while retaining flexibility to deviate from these processes when required. Signalized bottlenecks in processes and guidelines and created solutions for the international social media team.
  • Managed own workload through prioritizing, analyzing, planning and coordination within the team. Handled data with incredible accuracy.

Marketing and Communications Officer, 02/2015 - 02/2016
Stichting Radar City, STATE, Netherlands
  • Coordinated and led internal communications research to improve existing intranet. Translated results into a strategic plan to help identify suitable partners to build new intranet. Presented the results to management board and suggested refinements of online communication tools to ensure employee engagement and efficacy.
  • Proofread, edited and written content for intranet, internet and internal e-newsletters and hard copy magazine. Monitored social media content (Facebook) added by clients and streamlined the decentralization of business pages used by different departments.
  • Planned major showcase event 'Rakonti' to present organization to local and regional constituencies; managed all external communications, promotional efforts, managed budget and assisted with logistics.

Communication and Social Media Specialist, 11/2012 - 09/2014
Stichting Kasteel Van Valkenburg City, STATE, Netherlands
  • Developed social media strategy and communication plan to identify trends for the organization and utilized it to gain greater visibility within different demographics within the tourist sector.
  • Managed online reputation by writing and editing social media posts and created website content with appropriateness of content style, grammar, brand positioning and creativity.
  • Secured positive unpaid coverage with, describing the "Kasteelruine Valkenburg" as a top ten destination to spend Christmas, increasing volume of international visitors significantly.

Master of Science: Corporate Communication Management and Public Relations, Expected in May 2010
New York University - New York,
Status -
  • Thesis topic: "How does the perception of time affect an organization's crisis communication management plan; its response in a crisis and, consequently, its identity among stakeholders?"
  • Practicum: Consultancy project for L'Oréal

Bachelor of Arts: Communications, Advertising and Design Management, Expected in Sep 2007
Hogeschool Inholland - Rotterdam,
Status -
  • Study abroad semester at Macquarie University in Sydney, Australia
  • Traineeship semester at BMK Marketing Group, White Plains, NY

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Resume Overview

School Attended

  • New York University
  • Hogeschool Inholland

Job Titles Held:

  • Freelance Communications Consultant
  • Social Media Dialogue Specialist
  • Marketing and Communications Officer
  • Communication and Social Media Specialist


  • Master of Science
  • Bachelor of Arts

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