Highly enthusiastic customer service professional with 10 years client interface experience. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Results-driven with proven ability to establish rapport with clients.
Seasoned in conflict resolution
Energetic work attitude
Adaptive team player
Media relations training
08/2015 - Current
Lush Cosmetics － Orlando, FLFloor Leader
Motivating and leading team to meet and exceed daily targets
Developing staff to reach their goals on the sales floor.
Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed quality communication, customer support and product representation for each client.
03/2012 - 06/2015
University Of Texas at EL Paso － El Paso, TXUndergraduate Assistant Carmen Gonzalez
Developed presentations for students regarding the benefits of college.
Presented and informed students and faculty with career planning as well as financing options.
Implemented social media training for new staff in promoting different college opportunities that would be engaging for students.
Kept up to speed with rapidly evolving technology.
Analyzed employment-related data and prepared required reports.
Established positive relationships with students, parents, colleagues and administrators.
Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times.
02/2010 - 09/2012
EPCC － El Paso, TXCustomer Service Representative
Handled and processed departments accounts.
Implemented a better organizational structure for communication vehicles.
Assisted faculty with confidential documents for
Education and Training
University of Texas At El Paso El Paso , TXBachelor of Arts: Organizational and Corporate Communication
El Paso Community CollegeEl Paso, TXAssociate of Arts: Communication
Strong communication skills, Excellent customer service, financing, leadership skills, media training, Microsoft office, presentations, processes, promotion, sales, Proficient in Spanish, Event planning,Careful and active listener,Strong public speaker, Client Relations,Customer Needs Assessment, Active Learning, and Creative Problem Solving.