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Floor Leader Resume Example

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FLOOR LEADER
Professional Summary
Highly enthusiastic customer service professional with 10 years client interface experience. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Results-driven with proven ability to establish rapport with clients. 
Skill Highlights

  • Seasoned in conflict resolution
  • Energetic work attitude
  • Adaptive team player
  • Media relations training
  • Deadline-driven
  • Event planning
  • Project management
Work Experience
08/2015 - Current
Lush Cosmetics － Orlando, FLFloor Leader
  • Motivating and leading team to meet and exceed daily targets
  • Developing staff to reach their goals on the sales floor.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized weekly sales reports for the sales department to track product success.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
03/2012 - 06/2015
University Of Texas at EL Paso － El Paso, TXUndergraduate Assistant Carmen Gonzalez
  • Developed presentations for students regarding the benefits of college.
  • Presented and informed students and faculty with career planning as well as financing options.
  • Implemented social media training for new staff in promoting different college opportunities that would be engaging for students.
  • Kept up to speed with rapidly evolving technology.
  • Analyzed employment-related data and prepared required reports.
  • Established positive relationships with students, parents, colleagues and administrators. 
  • Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times.
02/2010 - 09/2012
EPCC － El Paso, TXCustomer Service Representative
  • Handled and processed departments accounts.
  • Implemented a better organizational structure for communication vehicles.
  • Assisted faculty with confidential documents for class preparedness. 
Education and Training
2017
University of Texas At El Paso El Paso , TXBachelor of Arts: Organizational and Corporate Communication
2013
El Paso Community CollegeEl Paso, TXAssociate of Arts: Communication
Languages
Bilingual Spanish/English
Skills
Strong communication skills, Excellent customer service, financing, leadership skills, media training, Microsoft office, presentations, processes, promotion, sales, Proficient in Spanish, Event planning,Careful and active listener,Strong public speaker, Client Relations,Customer Needs Assessment, Active Learning, and Creative Problem Solving.
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Resume Overview

Companies Worked For:

  • Lush Cosmetics
  • University Of Texas at EL Paso
  • EPCC

School Attended

  • University of Texas At El Paso
  • El Paso Community College

Job Titles Held:

  • Floor Leader
  • Undergraduate Assistant Carmen Gonzalez
  • Customer Service Representative

Degrees

  • Bachelor of Arts : Organizational and Corporate Communication
    Associate of Arts : Communication

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