Financial Crimes (AML) Compliance Analyst-Manager Resume Example

• Managed global documentation for corporations and on various accounts while mitigating risk using KYC, Sanctions, OFAC, and EDD processes. PEP escalations were initiated based on suspicious activities and reports on activity. Daily investigations required managing original specimen documents and archived data to establish new portfolios for existing clients.
• Managed/Audit reporting and updating for onboarding accounts

• Fraud review and possible referral of Anti Money Laundering activities (AML) while reviewing credit card accounts and mitigating risk
• Evaluating credit reports and using search tools to locate customers who have outdated data.

• Acting liaison between Headquarters and field employees to coordinate impromptu experience for Discover Home Loans (DHL) initiative using Project Manager Tools to review documentation for pilot rollout while closure and deadlines for operational processes related to the rollout and training for all team leaders, coaches, and agents in customer service.

Marketing Intern/Student Acquisitions Campaigns- 

• Client Servicing and Managing various campaign processes while adhering to Dodd Frank and EMIR regulations
• Created a legal copy approval electronic repository for acquisitions team for the FDIC and CFPB audits
• Produced a 25% lift in acquisition for specific segments by conducting focus group research and analyzing the insights related to creative initiatives for direct mail and digital channels.
• Forecast planning for promotional and seasonal items using ad hoc experience, historical data, current trends and market intelligence to ensure business controls are in place.

Sr. Account Investigator - Coach 

• Handled complex investigations and reviewed documentation for customer accounts while using analytics to mitigate compliance risk and defects for dispute cases which ranked my team at top 56% YOY in 2012.
• Received CSE Achievement award for providing solutions to customers relating payments, cash management products Credit

Credit Analyst- Manager 

• Created team activities that attributed to a lift in decisions per hour, quality, accounting, and sales metrics for a team of 12 agents which resulted in an increased department performance and prevented AML efforts by identifying suspicious customers.

• Implemented executive decisions by serving as a liaison among departments for employees and customers while collecting funds using Automated Clearing House processing which decreasing charge off rates by 25%.

Sr. Customer Satisfaction Specialist- 

• Managed customer consumer and business credit card accounts while delivering service for late payments, address change, name change, bill accuracy, ACH/Payment Processing, and solutions.