Team-oriented [Type] professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 2 years' experience in retail settings. Adept at navigating POS platforms.
Responsible and friendly employee able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling Merchandise and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with companies and make lasting positive impact on business operations.
Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
Employee oversight
Employee development
Employee orientations
Employee communications
Employee management
Employee motivation
Employee productivity
Employee relations
Employee coaching
Employee support
Employee mentoring
Employee discipline
Employee training
Employee relationships
Employee supervising
Employee feedback
Organization
Communications
Team management
Planning and coordination
Inventory management
Problem resolution
Supervision
Customer service
Team building
Experience
08/2019 to 07/2020
Employee Bios Corporation – Shawnee, OK,
Operated hand trucks, forklifts and scissor lifts.
Reviewed current planograms and end cap placements to properly merchandise items.
Removed outdated and overripe items from stock to eliminate health risks.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Helped customers complete purchases, including processing payments and bagging items.
Assisted customers based on currently available product, promotional and policy information.
Updated signage to reflect current prices and help promote target merchandise.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Provided friendly and knowledgeable service to all guests.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
03/2018 to 06/2019
Manager Amazon Workforce Staffing – North Chicago, IL,
Trained current employees on additional job positions to maintain coverage of roles at all times.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Promoted employee safety awareness resulting in zero injuries.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Promoted brand through event marketing, demonstrations and sales.
Processed payments and maintained accurate drawers to meet financial targets.
Completed all assigned training to stay updated on important policies and procedures.
Engaged shoppers, providing assistance and information on merchandise and product features.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Helped customers by answering questions and locating merchandise.
Managed cash register operations using POS system, including processing sales and returns.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Help customers load purchased equipment when necessary.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Assisted in ringing up sales at registers and bagging merchandise.
Initiated friendly conversation with each customer to determine level of assistance required.
01/2017 to 01/2018
Team Member Wendy’s – City, STATE,
Recorded customer orders and communicated clearly to confirm each order.
Reviewed contents on food trays to check receiving complete order.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Monitored and counted food stock and supplies to reorder on time.
Mastered point-of-service (POS) computer system for automated order taking.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Suggested additional menu items, beverages and desserts to increase sales.
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