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Emergency Communications Officer Resume Example

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EMERGENCY COMMUNICATIONS OFFICER
Professional Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Also Experienced Office Manager with over 7 years of experience in an Administrative environment. Excellent reputation for resolving problems and improving customer satisfaction.

Education
Associate of Science: Medical AssistingExpected in 07/2022Martinsburg College- Martinsburg, WV
Associate of Science: Computer Applications Management2000DuBois Business College- Dubois, PA
High School DiplomaPunxsutawney Area High School- Punxsutawney, PA
Skills
  • Information intake
  • Basic life support understanding
  • Computer-aided dispatching
  • Map reading skills
  • Verbal and written communication
  • Data management
  • Police and fire procedures
  • First Aid/CPR
  • Organization and Time management
  • Responsible
  • Good listening skills
  • Critical Thinking
  • Detail-Oriented
  • Microsoft Office
Work History
Emergency Communications Officer02/2017 to Current
New Kent Co. Sheriff's Office – New Kent, VA
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Became a Certified Training Officer, helped build a better training program by developing testing scenarios, creating step by step instruction sheets to help ensure trainee's are getting the most accurate and best training based on actual day to day activities.
Fraud Recovery Specialist12/2014 to 02/2017
Capital One Services Inc. – Glen Allen, VA
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Handled numerous inbound and outbound calls daily, remaining highly focused on getting resolution for clients.
  • Continuously met or exceeded daily and monthly service and performance evaluations.
  • Worked with Moral board to engage and encourage fellow peers to enjoy their work environment.
  • Acted as a liaison between clients and merchants investigating charges to determine the transaction as fraud or disputed charge.
Executive Administrative Assistant08/2012 to 12/2014
Perfect Plumbing Inc. – Charles City, VA
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed the master calendar and individual employee schedules, smoothly balancing customer and workload demands.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Built customer loyalty by returning and following up with customers on the process, procedures and any inquires they may have.
  • Worked side by side with home warranty companies, ensuring customers of a thorough and professional experience.
  • Worked diligently with Quickbooks software, entering invoices, generating reports, and preparing customer invoices.
  • Worked collection report in a timely manner to keep customers current with payments and ensuring the company's best interest.
Office Manager02/2010 to 07/2012
Nathan's Roof Repairs – Glen Allen, VA
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Received and Screened a high volume of internal and external communications, especially during inclement weather for a busy million dollar roofing, siding and windows company.
  • Managed office calendars ,including personal calendar of the owner, made arrangements for meetings, travel and special events.
  • Prepared and made all banking deposits.
  • Maintained and completed all warranty information, manufacture rebates in a timely fashion for the benefit of both the company and its customers.
Certifications
  • Certified as a Personal Care Aid, Companion Extraordinaire- 2020
  • CPR/First Aid
  • VCIN
  • Narcan
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Resume Overview

Companies Worked For:

  • New Kent Co. Sheriff's Office
  • Capital One Services Inc.
  • Perfect Plumbing Inc.
  • Nathan's Roof Repairs

School Attended

  • Martinsburg College
  • DuBois Business College
  • Punxsutawney Area High School

Job Titles Held:

  • Emergency Communications Officer
  • Fraud Recovery Specialist
  • Executive Administrative Assistant
  • Office Manager

Degrees

  • Associate of Science : Medical Assisting Expected in 07/2022
    Associate of Science : Computer Applications Management 2000
    High School Diploma

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