E 911 Communications Officer Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Multi-talented Communications Employee focused on developing effective content for company and public use. Adept at taking on a wide range of functions such as speaking engagements, policy development and internal relations. Ready to offer years of progressive experience to pursue a new role. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.

  • Communication planning
  • Developing policies
  • Document management
  • Engaging media professionals
  • Resolving complex issues
  • Proficient in Microsoft Software
  • Team leadership skills
  • Strategy development
  • Research abilities
  • Defining audiences
  • Articulate communication skills
  • Social media management
  • Event coordination
  • Website optimization
  • Program management
  • Communications leadership
  • Strategic planning
Education and Training
Chattahoochee Technical College Marietta, GA Expected in : Sports Management & Recreation - GPA :
Joseph Wheeler High School Marietta, GA, Expected in 07/2009 High School Diploma : - GPA :
Saic - E-911 Communications Officer
Bedford, IN, 04/2020 - 10/2021
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Responded to emergency calls routed by automatic distribution system.
  • Assisted departments with special requests such as BOLOs.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Hca - Commercial Truck Driver/Commercial Installer
Christiansburg, VA, 04/2014 - 04/2019
  • Observed all driving regulations and safety procedures, maintaining % safe driving record.
  • Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Conducted brazing, threading pipe and tasks to complete service calls.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Wired both line and low voltage to heating and cooling equipment.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
Jones Group Insurance Services - Office Manager
City, STATE, 05/2011 - 05/2014
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Supervised legal assistants and offered assistance to promote optimal productivity.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Directed team of administrative professionals to meet team needs in fast-paced environment.
Chattahoochee Technical College - Marketing and Communications Intern
City, STATE, 08/2009 - 05/2012
  • Worked effectively in cross-functional, fast-paced environment to complete tasks.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
  • Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Supervised external branding strategies for purpose of single message output.
  • Managed customer digital marketing strategies to meet client goals and objectives.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
  • Devised data collection processes and procedures, including surveys, polls and questionnaires.

Kristine Jones

(678) 977-1830

Kirt Norman

(404) 492-0085

Shayla Royal


Raheem Jones

(404) 735-2865

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Chattahoochee Technical College
  • Joseph Wheeler High School
Job Titles Held:
  • E-911 Communications Officer
  • Commercial Truck Driver/Commercial Installer
  • Office Manager
  • Marketing and Communications Intern
  • Some College (No Degree)
  • High School Diploma