director of process and compliance resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Skilled HR Director offering 6 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.
Skills
Conflict Resolution
Procedures Compliance
Strength Coaching
Exit Interviews and Processes
Harassment Investigation
Performance Management Systems
Administering Disciplinary Procedures
Company Organization
Policy Interpretation
HR Support
Equal Employment Opportunity (EEO)
Retention Program Development
Work History
Director of Process and Compliance, 06/2021 - Current Duke University – Raleigh, NC,
Raised operational quality with development, implementation and management of robust internal controls.
Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
Oversaw internal and external registration as well as training audits.
Provided documentation of processes to comply with regulations and company policies.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Managed compliance efforts, reporting and audits.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Monitored office workflow and administrative processes to keep operations running smoothly.
Implemented and trained company on new software system for onboarding, management, and payroll purposes.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Listened attentively to client feedback and worked with product development team to introduce new services.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Managed over 100 temporary employees at a time.
Office Coordinator, 01/2013 - 08/2015 HG Staffing – City, STATE,
Evaluated strengths and weaknesses of candidates through effective screening processes.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Operated and maintained applicant tracking and candidate management systems.
Developed recruiting strategies to identify qualified candidates and build network.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Verified applicant references and employment details.
Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Science: Political Science With Pre-Law Concentration, Expected in 05/2013 - The University of Tennessee - Knoxville - Knoxville, TN GPA: Status -
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