Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Award-winning digital professional with 7+ years experience in higher education, overseeing the university's website, digital initiatives, and social media strategy. Skilled project manager and web specialist with experience in brand alignment, content strategy, user experience, SEO, and accessibility, Committed to achieving measurable results to advance the university's brand reputation, mission, vision, programmatic work, and marketing efforts.

  • Managed the redesign of, which was recognized as a 2020 Bronze Anvil winner, a Webby award honoree, and the winner of a gold Hermes and Cuppie award.
  • Invited to present at CUPRAP and OHO U in 2020 on building brand engagement through content strategy.
  • Visionary and Strategic Leader
  • Project Management
  • Web Content Development
  • SEO and Accessibility
  • Web Governance
  • Digital Communications
  • Google Analytics
  • Vendor and Budget Management
Work History
Director of Digital Communications, 10/2013 to Current
Chicago Public SchoolsChicago, IL,
  • Managed a comprehensive redesign of the website, elevating the university's brand reputation through a distinctive storytelling, design, and content strategy, and improving user experience, SEO, and accessibility to meet enrollment goals
  • Developed a governance strategy for the main website as well as approved microsites to ensure the quality and maintenance of the university's web properties campus-wide
  • Initiated and managed the implementation of innovative website personalization features to include a live chat widget on select pages and an automated pop-up box promotion for key admissions events
  • Incorporated marketing splash pages into the website's content management system to ease development and efficiency of launching digital marketing campaigns, improving conversions by 100% in the first year and saving $50K/year
  • Collaborate with the university's communications team on the storytelling strategy for the website and social media channels
Executive Editor, 07/2002 to 10/2013
Arrow Electronics Inc,Louisiana, LA,
  • Responsible for driving the overall strategic vision of the program, while also supervising a collaborative project team and managing the day-to-day aspects of content development and functionality enhancements.
  • Secured $3.3M in grant funding by crafting annual work plans for that continually pushed the limits of educational technology, thus ensuring renewal of the grant from the Verizon Foundation for 9 years straight.
  • Developed a content-rich, award-winning website, voted best education site to download lesson plans by Edutopia, highlighted in Good Housekeeping magazine, and cross-referenced in the leading literacy education journals.
  • Supervised a highly collaborative 20+ project team, both internal and external, producing more than 150 new web resources per year, troubleshooting and reducing development delays, and inspiring creativity and leadership among all team players.
  • Increased site usage by 20% year over year, reaching a record 25 million visits in 2012 through a combination of strategic interactive content development and targeted marketing/social media strategies.
  • Researched mobile technologies, particularly those related to tablet devices in education, and developed specs for two literacy-based mobile apps
  • Demonstrated proficiency in written and oral presentations to senior leadership
Development Editor, Nursing and Medical Test Prep, 06/1996 to 07/2002
Lippincott Williams & WilkinsCity, STATE,
  • Developed strong analytical skills by reviewing project proposals against market reviews, competitive offerings, and financial forecasts, and offering recommendations for publication.
  • Managed and edited multiple, complex assigned projects, developing solid rapport with authors and vendors, and ensuring target dates, project specifications, and budgets were met.
  • Assisted in the development of ancillary and stand-alone electronic products.
  • Utilized strong written communication and editing skills, focusing on organization, consistency, and grammar, and resulting in high-quality publications.
  • Coordinated effectively with numerous internal business units and external vendors involved in the development of projects, managing work effort independently yet collaboratively with the full team.
  • Delivered clear and informative presentations about projects at internal staff meetings and also at annual sales meetings to facilitate promotion and sales of products.
  • Effectively used decision-making and problem-solving skills, escalating issues appropriately and recommending solutions to resolve conflict.
Certificate in Project Management: , Expected in
Delaware Technical & Community College - Newark, DE
Supervision and Leadership Certificate: , Expected in
University of Delaware - Wilmington, DE
Bachelor of Arts degree: English, Expected in
Widener University - Chester, PA,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Delaware Technical & Community College
  • University of Delaware
  • Widener University

Job Titles Held:

  • Director of Digital Communications
  • Executive Editor
  • Development Editor, Nursing and Medical Test Prep


  • Certificate in Project Management
  • Supervision and Leadership Certificate
  • Bachelor of Arts degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: